Microsoft has provided a tool to check the Kinect sensor connections and performance. Learn how to use it here.
Important: This article refers to the Styku S100 model scanner. To determine which model scanner you own please view the following article: https://www.styku.com/help/search/which-styku-scanner-do-i-have
Step 1 : Download and install the Kinect Configuration Verifier tool. You can download it from this link:
Download the Kinect Configuration Verifier
Once downloaded, run the installer by double-clicking the file to install the tool.
Step 2 : Run the Kinect Configuration Verifier. Open the Windows Start Menu, and type "Kinect Configuration Verifier". The software will appear at the top of the list. Choose that option to run the tool.
Step 3 : If your sensor is not being detected, the tool will show a red X by the Kinect Connected option. Make sure your sensor is plugged into a USB 3.0 port and has power. When the sensor is detected, the Kinect Connected option will show a green check mark.
Click here to troubleshoot your Kinect sensor connections
Step 4 : Press the arrow next to the Verify Kinect Depth and Color Streams to see the live feed from the sensor. The FPS value should be above 25. If the value is less than 25, or the sensor goes black and FPS says 0, you may need to update your sensor drivers.
Learn how to update your sensor drivers here.