I am receiving an error message that says "Please make sure the sensor is plugged in and try capturing again".

Perform the Steps below to resolve the issue

Important: This article refers to the Styku S100 model scanner. To determine which model scanner you own please view the following article: https://www.styku.com/help/search/which-styku-scanner-do-i-have

Step 1. Check the sensor connections.

  • Make sure the Sensor USB is plugged into a USB 3.0 port. The sensor should be plugged in like the image below:


Kinect Sensor


2. Reset the connection to the computer

  • Unplug the Sensor from the USB port on the computer.
  • reboot the computer


Screenshot (24)

  • Plug the sensor USB back in

3. Check for Kinect Sensor updates

  • Right Click the windows icon


  • Click device manager

Screenshot (26)

  • right click Kinect Sensor devices and press "Update Driver Software"

kinect driver

4. If you continue to have issues after performing these steps perform the following steps.

  • With the sensor USB plugged in open the device manager by first right clicking the Windows Icon on the bottom left

Windowns icon

  • Click device manager

Screenshot (26)

  • Right click the "Intel USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)" device under Universal Serial Bus Controllers

In device Manager right click USB 3.0 eXtensible

  • Click uninstall device

Click Uninstall device

  • Confirm the uninstallation by pressing the uninstall button when the warning prompt appears

Click uninstall

  • Unplug the sensor USB from the computer and restart the computer by right clicking the Windows Icon and pressing restart

Click Restart

  • Once the computer has restarted plug the sensor USB back in and attempt to operate the scanner again