Styku Knowledge Base

Back to home

Styku Knowledge Base

Troubleshooting

Troubleshooting

Have an issue with your scanner? Start here.

How can I erase my license on a computer and re-activate it?

How can I reset my security pin on my styku?

interactive troubleshooter

I'm trying to reset my Styku Business Portal Account. How do I reset it?

Reports

I can't view my scan report because the link is broken.

Why can't I view my progress reports or scan reports on my iPhone?

Scanning Errors

My scans are coming out distorted, leaning, or inconsistent.

After a scan, I'm getting an error that says the scanner can't see between the subject's feet. How do I fix this?

My measurements are coming out either too small or too big, or the body is distorted, and sometimes the scan fails to process and I get an error. What is happening, and how do I fix it?

Measurement Quality

After a software update, my Styku software is no longer showing measurements, and is giving an error. How can I fix this?

My progress measurements don't look right, and there are inconsistencies. What causes these, and how can I fix them?

Profile Info and Scan Data

How do I reset the profiles list in the Styku software?

Some of my scans or scan profiles aren't showing up when I try to open them - how do I fix this?

One of my customers' scans has a wrong height or weight, which is throwing off the measurements. How can I change the info in the scan, to fix this issue?

How do I delete a scan?

My customer's scan profile has the wrong email address, or other incorrect info. How can I fix it?

See more

Contact Styku Service

How do I submit a support ticket or contact Styku support?

Replacement Parts

I've received a replacement part. How do I send back the old one?

S400

What should I do if my S400 tower isn't completing the Setup in the Styku software and won't scan?

My S400 scanner is stuck on step 1, how do I fix it?

My S400 system is getting stuck on step 3 of setup.

My S400 connects but it won't start a scan

Computer

I'm getting a "Unable to connect to the license server" error. How can I check my internet connection?

How can I check the WiFi status on my Styku laptop and connect to a WiFi network?

How do I make sure Windows is up to date on my Styku scanning computer?

Why is my computer running so slow? How can I make my Styku computer run faster?

My computer crashed, how do I reinstall Styku?

I am receiving an error message: "Connection Error"

My s100 scan screen is laggy.

See more

Turntable

How can I see if the turntable is detected by my computer?

Turntable has weight scale, but no weight detected

My Styku is not weighing correctly.

I've calibrated multiple times but the weight keeps coming out incorrect

The turntable doesn't reset back to the starting point after a scan, or it resets inaccurately.

The turntable doesn't stop spinning during scan.

My Turntable isn't spinning when I start a scan or manually start the turntable

How do I calibrate the turntable weight scale?

The software says the turntable isn't connected - what do I do?

See more

S100 Sensor

When I'm scanning the scan stops part way and the software says subject lost, how do I fix that?

I am receiving an error message that says "Please make sure the sensor is plugged in and try capturing again".

How can I check that the Kinect sensor is connected and operating properly using the Kinect Configuration Verifier?

How do I manually update my Kinect sensor drivers?

My Sensor is turning on and off or disconnecting and reconnecting

My scans are coming out really badly - incomplete, or with large holes - How can I fix this issue?

See more