Turntable has weight scale, but no weight detected

The turntable connection can be reset by performing the procedures outlined below

Step 1 :Close the application if open


Screenshot (22)


Step 2 :Reset the connection by unplugging the USB and power. Then plug the USB back in first, then connect the power.


Unplug replug


Step 3 :Reopen the application and check the weight. If the weight is taken issue is resolved. To recalibrate please see How do I calibrate the turntable weight scale?

Step 4 : If the issue persists, please contact us.