Learn about the Styku mobile app features and metrics.
How do I get the Styku mobile app?
The Styku mobile app is available in the Apple App Store and Google Play Store. Scan this QR code to go straight to the Styku app page.
[insert qr code]
How do I reset my password?
In the mobile app, under "preferences", select "change password". This will direct you to a page where you will input your current password and then your new password that you would like to have.
How do I change my email?
Under "profile information" in the mobile app, select change email. Then enter the email you wish you used. We will send a verification number to the new email. Once you enter it and verify that it's you, you will now have a new email address for your profile.
Do I need to pay for the Styku mobile app?
No, the Styku mobile app is free for everyone.
How do I view all of my scans?
The best way to view your scans is through the "shape" page in the mobile app. The shape page allows you to view all of your 3D scans and measurements in an interactive and user friendly way.
Why can't I see all of my scans?
Make sure you are using the same email address for your Styku mobile app account that you used for scanning. The app will retrieve the scans associated with your account.
Some of my scans are missing. Where are they?
There are a few reasons why some of your scans may be missing. If you have scanned using multiple emails, your scans may not be merged all under one profile. If this happens, you will need to log in to the mobile app using the email and phone number you used to originally set-up your mobile app account that has some of your scans associate with it. Then, tap your initials in the upper right hand corner of the dashboard. Select profile information. Select change email. Follow the steps to change and verify the other email address you have scans associated with. Once completed, your all your scans will be merged and processed all under the same email address.
Some scans may have been archived due to poor scan quality. You can find these scans under your account. Select "review scans" in the mobile app, and you will be able to see your scans that have been archived. Scans are archived because poor scans will not provide an accurate assessment of your shape.
How do I cancel my Premium mobile app subscription?
You can cancel your subscription through your phone's app store settings, under your app subscriptions.
I don't remember the email I used to scan with. What should I do?
While entering your email in the mobile app to create your account, if you do not remember the email that you used to scan with, you can reach out to the business location you scanned at and they can provide you with the email address you used.
I set-up my account with the wrong email and now it's saying the phone number already exists and I can't get past this page. What do I do?
If this happens, you will need to log in to the mobile app using the email and phone number you used to originally set-up your mobile app account. Tap your initials in the upper right hand corner of the dashboard. Select profile information. Select change email. Follow the steps to change and verify the email address you have scans associated with. Once completed, your scans will be merged and processed all under the correct email address.
I entered my email and it says it couldn't find me. What does that mean? I have scanned before.
This means that we did not find your email address in our database. If you haven't finished account creation and verified your email address and phone number, you can try another email address that you have and we will search our database. If you already verified your email and phone number, follow these steps: log in to the mobile app using the email and phone number you used to originally set-up your mobile app account that has some of your scans associate with it. Then, tap your initials in the upper right hand corner of the dashboard. Select profile information. Select change email. Follow the steps to change and verify the other email address you have scans associated with. Once completed, your all your scans will be merged and processed all under the same email address.
I scanned using a fake email address. Is there a way to get those scans in the mobile app under my verified account?
Please contact us using this form, and we will see what can be done to merge this account in to an account with a valid email address.
I scanned at a location and I have not received my results in my mobile app. What happened and what can I do?
For scans to be processed and presented in the Styku mobile app, they have to be uploaded to the cloud. When this happens, you should reach out the business location you scanned at. It's likely that the computer used to scan with has been closed and the internet connection has been disrupted which prevents the scan from being uploaded to the cloud.
How long should it take to get my scan results on my phone?
This depends on the network connection of the computer used to scan you as well as your phone's network connection. After you scan, the business location should keep the computer and Styku software open, with a strong internet connection, so that your scan is processed to the cloud. You should also make sure your network or wifi connection is also strong. Generally, it may take up to 15-20 minutes to view your scan results in your mobile app.