The S100X sensor technology is sensitive to certain types of light, and the environment around the scanner can affect scan quality. Follow these steps to check your scanner setup to avoid environmental issues.
Important: This article refers to the Styku S100X, X2, X2 Pro and X2 Pro Hub models of scanner. To determine which model scanner you own please view the following article: https://www.styku.com/help/search/which-styku-scanner-do-i-have
Step 1 : Review the space requirements for the scanner.
Important Note : These are the minimum space requirements to use the Styku scanner with a perfect setup. An ideal setup has a wall 14 inches behind the turntable, and at least 14 inches on all sides around the turntable.
Factors including the color of the walls in the room or reflective surfaces like glossy paint on walls, polished floors, or mirrors can cause reflections that affect the quality of the scan. In these cases, you may need more room around the turntable and tower than noted in this diagram.
Step 2 : Check that the turntable is centered in the sensor view.
Press Scan in the software when you have all of the hardware components connected. You will see a view of what the sensor is capturing. There is an outline of the turntable in the view. Position the turntable in the outline.
Step 3 : Avoid daylight and other infrared light, or lighting that emits IR light.
The sensor emits IR (infrared) light and uses it to capture the body. If there is other infrared light, such as daylight or light from halogen bulbs, in the environment, scan quality will be affected.
Step 4 : Avoid direct light on the scan subject.
Make sure not to position the turntable under direct light sources.