Styku Knowledge Base

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Styku Knowledge Base

Troubleshooting

Troubleshooting

Have an issue with your scanner? Start here.

interactive troubleshooter

How can I reset my security pin on my styku?

How can I erase my license on a computer and re-activate it?

I'm trying to reset my Styku Business Portal Account. How do I reset it?

Reports

Why can't I view my progress reports or scan reports on my iPhone?

I can't view my scan report because the link is broken.

Scanning Errors

My measurements are coming out either too small or too big, or the body is distorted, and sometimes the scan fails to process and I get an error. What is happening, and how do I fix it?

After a scan, I'm getting an error that says the scanner can't see between the subject's feet. How do I fix this?

My scans are coming out distorted, leaning, or inconsistent.

Measurement Quality

My progress measurements don't look right, and there are inconsistencies. What causes these, and how can I fix them?

After a software update, my Styku software is no longer showing measurements, and is giving an error. How can I fix this?

Profile Info and Scan Data

My customer's scan profile has the wrong email address, or other incorrect info. How can I fix it?

How do I delete a scan?

One of my customers' scans has a wrong height or weight, which is throwing off the measurements. How can I change the info in the scan, to fix this issue?

Some of my scans or scan profiles aren't showing up when I try to open them - how do I fix this?

How do I reset the profiles list in the Styku software?

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Contact Styku Service

How do I submit a support ticket or contact Styku support?

Replacement Parts

I've received a replacement part. How do I send back the old one?

S400

What should I do if my S400 tower isn't completing the Setup in the Styku software and won't scan?

My S400 scanner is stuck on step 1, how do I fix it?

My S400 system is getting stuck on step 3 of setup.

My S400 connects but it won't start a scan

Computer

My s100 scan screen is laggy.

I am receiving an error message: "Connection Error"

My computer crashed, how do I reinstall Styku?

Why is my computer running so slow? How can I make my Styku computer run faster?

How do I make sure Windows is up to date on my Styku scanning computer?

How can I check the WiFi status on my Styku laptop and connect to a WiFi network?

I'm getting a "Unable to connect to the license server" error. How can I check my internet connection?

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Turntable

The software says the turntable isn't connected - what do I do?

How do I calibrate the turntable weight scale?

My Turntable isn't spinning when I start a scan or manually start the turntable

The turntable doesn't stop spinning during scan.

The turntable doesn't reset back to the starting point after a scan, or it resets inaccurately.

I've calibrated multiple times but the weight keeps coming out incorrect

Turntable has weight scale, but no weight detected

How can I see if the turntable is detected by my computer?

My Styku is not weighing correctly.

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S100 Sensor

My scans are coming out really badly - incomplete, or with large holes - How can I fix this issue?

My Sensor is turning on and off or disconnecting and reconnecting

How do I manually update my Kinect sensor drivers?

How can I check that the Kinect sensor is connected and operating properly using the Kinect Configuration Verifier?

I am receiving an error message that says "Please make sure the sensor is plugged in and try capturing again".

When I'm scanning the scan stops part way and the software says subject lost, how do I fix that?

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