![Styku_Logo_2020_Horz_TranspBG-1.png]](https://www.styku.com/hs-fs/hubfs/Styku_Logo_2020_Horz_TranspBG-1.png?height=40&name=Styku_Logo_2020_Horz_TranspBG-1.png){kind=logo}
Troubleshooting
Have an issue with your scanner? Start here.
Measurement Quality
Turntable
- The turntable doesn't stop spinning during scan.
- My Turntable isn't spinning when I start a scan or manually start the turntable
- I've calibrated multiple times but the weight keeps coming out incorrect
- Turntable has weight scale, but no weight detected
- The software says the turntable isn't connected - what do I do?
- How do I calibrate the turntable weight scale?
- The turntable doesn't reset back to the starting point after a scan, or it resets inaccurately.
- My Styku is not weighing correctly.
- How can I see if the turntable is detected by my computer?
Reports
Replacement Parts
Scanning Errors
- After a scan, I'm getting an error that says the scanner can't see between the subject's feet. How do I fix this?
- My measurements are coming out either too small or too big, or the body is distorted, and sometimes the scan fails to process and I get an error. What is happening, and how do I fix it?
- My scans are coming out distorted, leaning, or inconsistent.
S400
S100 Sensor
- I am receiving an error message that says "Please make sure the sensor is plugged in and try capturing again".
- How do I manually update my Kinect sensor drivers?
- How can I check that the Kinect sensor is connected and operating properly using the Kinect Configuration Verifier?
- My scans are coming out really badly - incomplete, or with large holes - How can I fix this issue?
- My Sensor is turning on and off or disconnecting and reconnecting
- When I'm scanning the scan stops part way and the software says subject lost, how do I fix that?
Profile Info and Scan Data
- How do I delete a scan?
- My customer's scan profile has the wrong email address, or other incorrect info. How can I fix it?
- One of my customers' scans has a wrong height or weight, which is throwing off the measurements. How can I change the info in the scan, to fix this issue?
- Some of my scans or scan profiles aren't showing up when I try to open them - how do I fix this?
- How do I reset the profiles list in the Styku software?
Contact Styku Service
Computer
- My computer crashed, how do I reinstall Styku?
- I am receiving an error message: "Connection Error"
- Why is my computer running so slow? How can I make my Styku computer run faster?
- My s100 scan screen is laggy.
- How do I make sure Windows is up to date on my Styku scanning computer?
- How can I check the WiFi status on my Styku laptop and connect to a WiFi network?
- I'm getting a "Unable to connect to the license server" error. How can I check my internet connection?