<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=3209473&amp;fmt=gif">
Skip to content
English
Sign in
Contact us
  • There are no suggestions because the search field is empty.

Tech Support - Introduction

This guide will help you navigate the internal knowledge base for Service Tickets and calls, and explain the ticketing procedure.

Service Channels

Customers can reach the Service team a number of ways:

  • by calling our service number, which is 323-372-2628.
  • by emailing us at support@styku.com
  • by filling out a ticket creation form at https://www.styku.com/help

Emails that come in to support@styku.com get converted to tickets automatically.  Tickets are also created automatically when the customer fills out the form on the Help page.  

It is the responsibility of the receiver of phone calls to create a service ticket for every service-related call.

Ticket Creation Process

  • To create a ticket, press the Create Ticket button. A form will appear. Complete the form to create the ticket.
    • See: Anatomy of a Service Ticket
  • A ticket must have a Contact and a Location associated with it.  If a Contact or Location does not exist, one should be created and associated with the ticket.
    • See: How to create a contact
    • See: How to create a location
    • See: How to associate a contact or location to a ticket
  • A ticket must have an owner. If you are from a tech support agent, choose the agency you represent in the Ticket owner space of the Create Ticket form, and input your agent ID or name in the Agent ID space provided.
  • All new tickets should start in the New stage of the Support Pipeline. Tickets created from support@styku.com emails or the Help page form are automatically created in the New pipeline stage.