How to Transfer Your Styku License, Install Styku Studio, and Set Up a New or Replacement Computer

You can move your Styku software to a new, replacement, or backup computer. Your license key is not permanently tied to your original machine — it just needs to be reset by Styku Support before it will activate on a new device. This article covers the full process: requesting a license reset, verifying hardware requirements, installing the software, activating your license, and reconnecting your scanner.

We strongly recommend contacting Styku Support before you begin so an agent can walk you through each step and catch any issues along the way.

Why Your License Won't Activate Automatically on a New Computer

A Styku license key can only be active on one machine at a time. When you attempt to activate the same key on a new computer without first releasing it from the old one, activation will fail. The system sees the key as already tied to another device and blocks the activation — even if the old computer is no longer in use, is broken, or has been replaced. You cannot release the license yourself; Styku Support must reset it on the backend.

This applies any time you:

Replace your scanner laptop with a new computer
Set up a backup or temporary device while your primary computer is down
Reinstall Windows on your existing computer
Make significant hardware changes to your computer

Per Styku's Software License Grant and Restrictions, each license key permits installation of one copy of the software on a single piece of permitted hardware. You must follow the recommended download, activation, and installation procedures — failure to do so constitutes a breach of the agreement. You must not disclose your license key to any third party or allow third parties to benefit from the software. You may not rent, lease, sublicense, sell, assign, loan, or otherwise transfer the software or your license rights to another party. Note that if your license agreement is terminated — whether due to subscription expiration or a breach of its terms — you may not use the software, and no refund or compensation is available for early termination. If requested by Styku, you may be required to certify in writing that all copies of the software have been deleted or returned.

Note: If you want to view scan data on an additional computer without replacing your primary scanner laptop, Styku offers a separate viewing license key for that purpose. To get one, log in to the Styku Business Portal at styku.com/portal and submit a request. See Can I access my client's profiles from another computer with Styku? for full details.

Before You Begin

Gather the following before starting:

Your license key — printed on the user guide or card included in the accessories box that shipped with your scanner, or available in the Styku Business Portal at styku.com/portal under the Software Licenses section of Account Management
Your account email address (the one registered in your Styku Business Portal) and the physical address of your scanner location
Your scanner hardware: camera tower, turntable, and all USB cables
The turntable power adapter
A stable internet connection

If you do not have access to the Business Portal, Styku Support can provide your license key when they process the reset.

Minimum System Requirements for the New Computer

Before purchasing or setting up a new computer, confirm it meets all of the following specifications. A computer that does not meet these specs may run the software but could experience performance issues.

Requirement | Minimum Specification

**Operating System** | Windows 11 (64-bit)

**Processor** | Intel Core i5 (8th Generation or newer), or equivalent

**Memory (RAM)** | 8 GB minimum

**Storage** | 256 GB SSD minimum

**Display** | Touchscreen recommended but not required

**Ports** | At least one USB 3.0 Type-A port (for camera tower and turntable)

Touchscreen note: A touchscreen is recommended for ease of use during scanning and client presentations, but Styku Studio works fully with a standard mouse and keyboard.

If you are unsure whether a specific computer model qualifies, contact Styku Support before purchasing and they can confirm compatibility.

Optional — Styku replacement laptop: Styku also sells a pre-configured replacement laptop (currently $750 plus shipping) that is guaranteed to meet all requirements and is pre-tested with the scanner. Ask Support for details when you submit your ticket.

Step 1: Contact Styku Support to Reset Your License Key

Contact Styku Support and let them know you need your license key reset for a new or replacement computer. Provide the following details so Support can act quickly:

Your business name
Your account email address and the physical address of your scanner location
Whether your old computer is still accessible or is broken/unusable
Your license key, if you have it
A description of your situation (e.g., "My old computer is no longer usable and I need to transfer my license to a new computer")

Support will release the license from the old machine on their end and confirm when it is ready to be activated on the new machine. If needed, they can also provide your license key and a download link for the software. You can also request a guided screen-share session to get hands-on help through the transfer process.

How to contact Support:

Submit a support ticket through the Styku Business Portal at styku.com/portal using the ticket form.

Target response time is one business day. Styku does not offer phone support.

Important: Do not attempt to activate the license key on the new computer until Support confirms the reset is complete. The key will fail if it is still tied to the old device.

Step 2: Download and Install Styku Studio on the New Computer

Once Support has confirmed the reset:

On the new computer, log in to the Styku Business Portal (styku.com/portal).
Navigate to the Software Downloads (or Software Licenses) section.
Download the latest version of Styku Studio. You may also use this direct link if provided by Support: Software Installer
Run the installer and follow the on-screen prompts.
When setup is complete, launch Styku Studio.

Windows 11 Smart App Control note: Windows 11 may block the installer from running. If you see a warning or the installer does not open:

Click More info on the warning dialog.
Click Run anyway to proceed with the installation.

Step 3: Log In and Activate Your License Key

Open Styku Studio on the new computer.
Log in using your existing Styku account credentials (email and password). Do not create a new account.
When prompted, enter your license key exactly as it appears, including any dashes. Type or paste the key carefully — confirm there are no leading or trailing spaces before submitting.
Click Activate.
Wait for confirmation that activation was successful. The software should proceed past the activation screen and into the main Styku Studio interface.

Things to check before and during activation:

Use the correct admin email. The license key will only activate when you are logged in with the admin email registered to your Styku account. Using a different email address will cause the key to show as invalid.
Confirm the reset is complete. Do not attempt activation until Support confirms it. The key will fail if still tied to the old device.
Check for extra spaces. If you copy and paste the key, confirm there are no leading or trailing spaces.
Ensure the computer is connected to the internet. An active internet connection is required for license validation — Styku cannot validate licenses offline.

If you see an "Unable to connect to the license server" error during or after activation: Verify that your Wi-Fi adapter is turned on and that the computer is connected to a network. Press the Search button in the Windows taskbar, type wifi settings, and open Wi-Fi Settings. Confirm the Wi-Fi switch is set to On and that you are connected to a network. If you are traveling or away from your home location, you may need to hotspot your mobile phone to provide internet access. See I'm getting an "Unable to connect to the license server" error. How can I check my internet connection? for full troubleshooting steps.

If the license key still shows as invalid after Support has confirmed the reset:

Log out of Styku Studio completely and log back in with the correct admin email, then re-enter the key.
Try typing the key manually instead of pasting it.
Confirm you are running the latest version of Styku Studio.
If none of these steps resolve the issue, contact Support — a team member may need to issue a new license key.

Step 4: Connect Your Scanner Hardware

Your camera tower and turntable do not need to be replaced — only the computer is changing.

Place the turntable on a flat surface, at least 14 inches (18 inches recommended) away from any walls or furniture on all sides. Keep the camera tower 25 inches from the turntable. See What are the space requirements for a Styku scanner, and how do I set up the room? for full details.
Connect the turntable USB cable to the new laptop.
Plug the turntable power adapter into a wall outlet.
Connect the camera tower USB cable to the new laptop.
Open Styku Studio — the software should detect both devices automatically.

Step 5: Verify Your Account and Run a Test Scan

Log in to your Styku account within Styku Studio.
Confirm your member data and scan history are visible. Your scan data is stored on Styku's servers and will be accessible once you log in on the new computer, as long as the machine has an active internet connection.
Run a test scan to confirm everything is working correctly.

Note: Administrators can create client profiles before scanning by going to Settings → Customer Profiles and Scan Data → Create Profile (requires email, first name, last name, birthday, sex, and height). Alternatively, members can create their accounts ahead of time by downloading the Styku mobile app. When they come in to scan, they can log in directly using the QR code option in Styku Studio — this is the fastest, easiest way to log in and start scanning.

Need Help?

If you run into any issues — including trouble finding your license key, a Windows security block, activation failure, or hardware not being recognized — contact Styku Support. An agent can connect with you remotely and walk through setup step by step.

Submit a support ticket: Log in to the Styku Business Portal at styku.com/portal and complete the ticket form.
Response time: Within 1 business day.

Styku does not offer phone support. Submitting a ticket through the Business Portal is the fastest way to get help.

If this resolves your issue, no further action is needed.

If the problem persists, contact Support and include: your account email address, your license key (or confirm you can see it in the Business Portal), your business name, the make/model and Windows version of your new computer, whether you still have access to the old computer, and a description of any error messages shown during installation or activation.

Applies to: Styku Studio V5, all current Styku scanner models (X2L, X2, X2 Pro), Windows 11

Related Resources

Can I access my client's profiles from another computer with Styku?
I'm getting an "Unable to connect to the license server" error. How can I check my internet connection?
Styku Product-Specific Terms of Service — Software License Grant and Restrictions
Styku Product-Specific Terms of Service — Software Termination and Refund Eligibility
Can I create a profile without doing a scan?