How do I order a replacement camera tower for my Styku scanner?

⚠️ Check your warranty status first. If your scanner is still within the 1-year Limited Equipment Warranty from date of delivery, or if your subscription plan includes Styku Care (extended warranty), a defective camera tower is replaced at no charge under the RMA process — do not order a paid replacement. See How do I request an RMA for a Styku hardware replacement? and contact support to confirm warranty coverage before proceeding with a paid order. This article applies to out-of-warranty replacements, lost-or-damaged-by-customer units, and additional towers (e.g. for expansion to a new room).

To order a replacement camera tower outside of warranty, contact the Styku support team directly — this is a sales transaction handled by your dedicated service manager, not something you can complete through the Styku Business Portal on your own. Once you reach out, the team will send you an invoice and guide you through payment.

Step 1: Contact Styku Support to Request a Tower

Submit a support ticket through the Styku Business Portal at styku.com/portal to let the team know you need a replacement camera tower. In your message, include:

• Your business name and location
• Your current scanner model (for example, S100x, X2, X2L)
• The reason for replacement (beyond repair, expansion, etc.)

Step 2: Review and Confirm Your Invoice

Once the team processes your request, they will email you an invoice. Review it carefully before forwarding it for payment approval.

• Invoices may expire after a period of time — if yours has expired, request an updated one before paying
• If the pricing or line items look incorrect, reply to the support email and ask for a correction before submitting payment

Step 3: Apply Tax-Exempt Status (If Applicable)

If your organization is tax-exempt, you can have the tax line item removed from your invoice before paying.

1. Reply to your invoice email and let the support team know your organization is tax-exempt
2. Attach your official tax exemption certificate — this should show your organization's name and Federal Tax ID number
3. The support team will apply the exemption and send you a revised invoice

Step 4: Submit Payment and Confirm Your Order

Once you have a final invoice you are happy with:

1. Process payment through your organization's normal purchasing process
2. Notify the Styku support team that payment has been submitted
3. The team will confirm receipt and arrange shipment
4. You will receive tracking information once the tower ships

Step 5: Schedule a Call with Your Service Manager (Optional)

If you have questions about the order, pricing, warranty, or anything else, you can schedule a call with your dedicated Styku service manager. Ask the support team for your service manager's scheduling link when you first reach out.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, your current scanner model, a copy of any invoice you have already received, and your tax exemption certificate if you are requesting tax-exempt pricing.

Applies to: All Styku scanner models — out-of-warranty camera tower replacement orders. In-warranty defects are handled through the RMA process at no charge.

Related Resources

• How do I request an RMA for a Styku hardware replacement?
• Styku Product-Specific Terms of Service — Limited Equipment Warranty
• Styku Product-Specific Terms of Service — Equipment Service and Repair Process