How do I request an RMA for a Styku hardware replacement?

If a piece of Styku hardware is defective, your support representative can initiate an RMA (Return Merchandise Authorization) on your behalf. You must contact support within 30 days of discovering the defect — do not ship any equipment back until your representative has issued the RMA and provided return instructions.

Replacement hardware ships within 1–7 business days after the RMA is submitted.

Step 1: Submit a Support Ticket

Log in to the Styku Business Portal at styku.com/portal.
Navigate to the support section and complete the ticket form.
Describe the hardware issue in detail and note that you are requesting an RMA.
A support agent will respond within 1 business day to schedule a troubleshooting session.

Per Styku's Equipment Service and Repair Process, your ticket must include: a description of the equipment, the alleged defect, and any other information or documentation Styku may reasonably request.

Step 2: Complete the Troubleshooting Session

During your scheduled support session, your agent will:

Troubleshoot the hardware issue with you.
Confirm whether a replacement part is needed.
Submit the RMA and arrange the replacement shipment on your behalf.

Step 3: Return the Defective Part

Once the RMA is issued, you must return the defective part within 14 days. Your support representative will provide specific return instructions and a shipping label.

How the return process works

Keep the box your replacement arrived in.
Place the defective part inside that same box.
Put the new return label on top of the old label on the outside of the box.
Drop the box off at the appropriate carrier location, or request a pickup — Styku can arrange a pickup at your location if you mention it when you contact support.

Packaging tips

Use the original shipping boxes if you still have them — they are designed to protect the equipment during transit.
If you no longer have the original boxes, do not ship without proper packaging. Request guidance from Styku before shipping. Shipping improperly packed hardware may result in damage that becomes your liability.
Each sensor tower ships in its own box. If you are returning multiple towers, you will need a separate label for each one.
Units damaged beyond recovery due to packing issues may not be accepted for repair or replacement.

Troubleshooting the return label

If your RMA return label link didn't work, wasn't included in the replacement box, or appears in your email as plain text instead of a clickable hyperlink, Styku Support can resend it as a working URL.

Locate your RMA confirmation email and find your RMA request number (typically a 5-digit number, e.g., 13414).
Submit a ticket through the Styku Business Portal at styku.com/portal and reference your RMA number.
Ask support to resend your return label as a direct link.
Open the link in your web browser to download and print the label.

Warranty coverage: If the defect occurs during the warranty period, Styku covers all shipping and labor charges. Repair or replacement does not extend the original warranty period.

International customers: Customers outside the continental United States may have the return requirement waived at Styku's sole discretion.

Do not ship anything before receiving the RMA and return instructions from your representative.

What to Expect After the RMA Is Submitted

Replacement hardware ships within 1–7 business days.
Your support representative will confirm the request by email.
If you have follow-up questions while waiting, reply to your existing support ticket thread.

Out-of-Warranty Hardware Replacements

If your equipment is out of warranty, Styku may still offer repair or replacement at your expense:

Diagnostic and shipping fee: A flat fee of $295 covers diagnosis, round-trip shipping within the United States, and Styku's attempt to repair the defective hardware. International shipments, duties, and taxes are not included.
Repair credit: If the part cannot be repaired, a credit of $95 is applied toward the purchase of a replacement.

Replacement part pricing (if repair is not possible):

Part | Price

Turntable / Rotating Platform | $950.00

Sensor Tower | $950.00

All-in-One Computer | $900.00

Laptop Computer | $750.00

Tablet | $500.00

Sensor | $450.00

V5/V6 Travel Kit | $350.00

Mat | $300.00

Sensor or Turntable Cables | $45.00

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your original ticket number or support email thread, the name of the hardware part that needs replacement, your scanner model, and your preferred meeting availability.

Applies to: All Styku configurations — hardware RMA process is universal across all scanner models.

Related Resources

How do I return my Styku scanner or request a refund?
How do I initiate a return or escalate an unresolved complaint about my Styku scanner?
How do I order a replacement camera tower for my Styku scanner?
My turntable has a broken USB port — how do I get a replacement?
How do I order replacement USB cables or accessories for my V5 turntable?
Styku Consignment Buyback Program: How It Works and How to Return Your Scanner
Styku Product-Specific Terms of Service — Equipment Service and Repair Process
Styku Product-Specific Terms of Service — Out-of-Warranty Repairs and Replacement Part Pricing