Why was my Styku order delayed due to a component quality control failure?
Why was my Styku order delayed due to a component quality control failure?
If your Styku order was delayed due to a component quality control failure, it means a batch of parts Styku received from a supplier did not meet our quality standards and had to be returned and replaced. This is a one-time supply chain event affecting a number of orders in the same fulfillment window. Styku is actively working to ship all affected orders as quickly as possible and is offering free subscription time to compensate for the inconvenience.
What happened
Styku received a shipment of manufacturing components that failed our internal quality control inspection. Rather than ship units built with substandard parts, we returned the batch and ordered replacements. Because the scanning hardware depends on precision components — particularly the depth sensors at the core of the camera tower — we do not release units until they pass our quality standards.
This issue affected multiple orders at the same time, which is why several customers received delay notices during the same period.
What Styku is doing about it
- Replacement components have been ordered from the supplier.
- Once components arrive, our team configures and tests each unit individually before it ships.
- Affected orders are being fulfilled in sequence as units are completed.
- A revised ship date will be — or already has been — communicated to you directly by email.
What this means for your subscription
Your subscription start date is not affected by the shipping delay. Your subscription period begins only after your unit is delivered and your license is activated. Any free subscription months offered as compensation are added on top of your purchased subscription term, and your warranty period also begins at delivery.
Per Styku's Terms of Service, your Initial Term is specified in your Order, and unless your Order states otherwise, your subscription will automatically renew for the same duration as your prior term. The delay does not alter these renewal conditions.
Compensation for the delay
Styku is offering affected customers free subscription months to make up for the inconvenience. The amount offered may vary depending on the length of the delay. If you have received a specific compensation offer by email, that offer applies to your account. If you are unsure what compensation has been applied to your account, contact support and we can confirm the details.
How to check your order status
You can find order and subscription information in the Styku Business Portal. If you have not received a revised ship date, or if your revised ship date has passed without an update, please contact support directly.
How to reach support
Submit a ticket through the Styku Business Portal at styku.com/portal. Our team targets a response within one business day. There is no phone support line.
If this resolves your issue, no further action is needed.
If the problem persists, contact support and include: your order number (found in your original order confirmation email or in the Styku Business Portal), the email address associated with your account, and the revised ship date you were given so the team can look up the most current status for your specific order.
Applies to: All Styku configurations — any customer whose order was delayed due to the component quality control issue in the Q1–Q2 2026 fulfillment window.
Related Resources
- Styku Customer Terms of Service — Subscription Term and Automatic Renewal