Why was my email change rejected in the Styku mobile app?

There are two reasons an email change attempt is rejected in the Styku mobile app: the new email address is already in use by another account, or the verification step was not completed.

Reason 1: The email address is already in use

Each email address can only be associated with one Styku account per platform. If the email you entered is already registered to another account, the change will be rejected.

What to do:

• Try a different email address that is not already registered with Styku.
• If the email belongs to you and you want to consolidate accounts, contact Styku Support through the Business Portal at styku.com/portal. Include both email addresses and describe the situation — support can assist with merging or reassigning accounts.

Reason 2: The verification step was not completed

When you change your email address, Styku sends a verification code or link to the new email address. The change is not applied until you enter that code or follow the link. If the verification is not completed — or the code expires before you use it — the email change will not go through.

What to do:

1. Check the inbox of the new email address for a message from Styku. Check your Spam or Junk folder if it is not in your inbox.
2. If the verification code has expired, start the email change process again to receive a new code.
3. Complete the verification step promptly after requesting the change — verification codes expire after a short time.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the email address you are trying to change from, the new email address you want to use, and a description of any error message you see on screen.

Applies to: Styku mobile app (iOS and Android)

Related Resources

• How do I change the email address on my Styku account?
• How do I update a client's email address, merge duplicate profiles, or fix a scan assigned to the wrong profile?