Why isn't my Styku password reset email arriving?

If your Styku password reset email isn't showing up, even after checking your spam and trash folders, the self-service reset flow may be blocked. This can happen if the email address on your account is incorrect or if the reset email is being filtered before it reaches you. The fastest fix is to contact Styku Support so an agent can reset your password manually.

Before You Contact Support — Quick Checks

Try these steps first. They resolve the issue for some customers without needing support:

1. Check your Spam, Junk, and Trash folders for an email from Styku.
2. Search your inbox for the word Styku to catch any filtered messages.
3. Wait 5–10 minutes and check again. Delivery can sometimes be delayed.
4. If you have made too many reset attempts in a short period, wait a few minutes before trying again.
5. If your business uses a custom email domain (for example, yourname@yourbusiness.com), check with whoever manages your email — some business email systems block automated messages. Try requesting the reset to a personal Gmail or similar address if possible.
6. You can also attempt a password reset directly at: https://www.styku.com/_hcms/mem/reset/request

If the Email Still Doesn't Arrive — Contact Support for a Manual Reset

If none of the above steps work, a Styku Support agent can reset your password directly from the backend. This is the most reliable resolution.

When you contact support, have this information ready:

• The email address you use to log in to Styku Studio
• The location name or business name associated with your scanner
• Confirmation that you have already checked spam, junk, and trash folders

Support will reset your password and send you a temporary password. Once you log in with the temporary password, you should update it to a permanent one right away.

How to Contact Support

Styku does not have a phone support line. Use one of these two options:

Log in to the Styku Business Portal at https://styku.com/portal and submit a support ticket using the ticket form. Target response time is 1 business day.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the email address on your Styku account, your business name and location, confirmation that you checked spam/junk/trash folders, and whether your business uses a custom email domain or any email filtering.

Applies to: All Styku configurations — Styku Studio V5, all scanner models

Related Resources

• "What is the Styku HealthPass Partner Program?"