Why is the QR code not working for clients on the Styku Mobile App?

The QR code used to connect clients to the Styku Mobile App is currently experiencing issues for some users, including on Android devices. This appears to be a known bug, and a confirmed fix has not yet been released. Follow the steps below to troubleshoot, and contact support if the problem continues.

Step 1 — Confirm the Scope of the Problem

Before contacting support, it helps to know how widespread the issue is on your end.

Test the QR code with more than one client device
Note whether the problem happens on all devices or only on Android phones
Note whether the QR code fails to scan at all, or scans but does not connect correctly

Step 2 — Try These Workarounds

If the QR code won't scan, clients can still download and access the Styku Mobile App manually:

On an Android device, open the Google Play Store and search for Styku
On an Apple device, open the App Store and search for Styku
Download and install the Styku app
Have the client create their account or log in using their existing credentials

Once the client has created their account in the Styku mobile app, they can log in directly to their account at the scanner using the QR code option in the Styku Studio software — this is the fastest and easiest way to log in and start scanning when the QR code is functioning correctly.

Note: Administrators can create client profiles before scanning by going to Settings → Customer Profiles and Scan Data → Create Profile (requires email, first name, last name, birthday, sex, and height). Having clients create their accounts ahead of time through the Styku mobile app is also a recommended approach.

Step 3 — Contact Support

If the manual download workaround does not resolve the issue, or if the QR code problem is affecting all devices, contact Styku support so the issue can be escalated.

Submit a ticket through the Styku Business Portal at styku.com/portal

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: which devices are affected (Android, Apple, or both), whether the QR code fails to scan or scans but does not work correctly, and how many client devices you have tested.

Applies to: Styku Studio V5 Beta, Styku Mobile App (Android and iOS), all Styku configurations

Related Resources

Can I create a profile without doing a scan?