Why is Styku Studio V5 causing issues at my location, and can the update be rolled back?

If a recent Styku Studio update is causing serious problems at your location, you are not alone, and you do not have to keep using the new version. Styku support can remove the update from your license and walk you through rolling back to the previous version.

What to Expect When You Report This Issue

When you contact support about post-update instability, here is what happens:

A Styku support agent will reach out to you directly — by phone or email — to understand the specific problems you are experiencing.
If the issues are significant, support will remove the new software version from your license on Styku's end.
You will receive instructions to uninstall the current version and reinstall the previous version.
Support will confirm your license is active and working on the older version before closing your ticket.

How to Roll Back to the Previous Version

Once support has removed the update from your license, follow these steps on each affected computer:

Step 1 — Uninstall the current version

Open the Windows Start menu and go to Settings.
Navigate to Apps (or Control Panel → Programs → Uninstall a Program).
Find the Styku Studio application in the list.
Select it and click Uninstall.
When the uninstall is complete, restart the computer.

Step 2 — Install the previous version

Visit the Styku help center or check the download link provided by your support agent.
Download the installer for the previous Styku Studio version.
Run the installer and follow the on-screen prompts.
When installation is complete, restart the computer again.

Step 3 — Verify your license

Open Styku Studio.
Log in using your administrator account credentials.
If prompted, enter your license key. Your license key is printed on the user guide that came in your scanner's accessory box, and is also available in the Styku Business Portal.
Confirm the software launches normally and scanning works as expected.

Important Notes

Your scan history and member data are stored on Styku's servers and will not be lost during a rollback.
The rollback applies per license, so if you have multiple locations, make sure to tell support about all affected locations when you open your ticket.
Styku support cannot remove the update from your license until you have contacted them — this step must happen before you uninstall the current version.

How to Contact Support

Submit a ticket through the Styku Business Portal at styku.com/portal. Target response time is one business day.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your license key, the name and location of each affected site, a description of the specific errors or issues you are seeing (screenshots are helpful), and the version number shown in Styku Studio (visible in the app's settings or About screen).

Applies to: Styku Studio V5, all Styku scanner hardware configurations