Why is scan or report data missing after a Styku Studio software update?

After a Styku Studio software update, some measurements or report fields may look different or seem to be missing. This can happen because the update intentionally changed or removed certain features, or because a display bug was introduced. The fastest way to get a clear answer is to tell Styku Support exactly which fields you can no longer find.

What to Check First

Before contacting support, take a few minutes to look around the updated software. New versions sometimes reorganize where information appears.

Open Styku Studio on your scanner laptop.
Open an existing member profile and navigate to their most recent scan results. In Studio V5, to access profiles as an administrator, tap View Profile Only from the home screen and enter your Admin PIN.
Check each section of the scan results screen — measurements, body composition, report, and any comparison views.
Make a list of every specific field or measurement you expect to see but cannot find (for example: "waist circumference," "visceral fat rating," or a specific report section).

Why Data May Appear to Be Missing

There are two common reasons measurements or report fields disappear after an update:

Intentional feature change: Styku occasionally redesigns screens, renames fields, or retires metrics as part of a planned update. The data is not lost — it may just be in a different location, or the field may have been removed from the product.
Display bug: Sometimes an update accidentally hides or breaks the display of data that should still be there. In this case, the underlying scan data is intact, but it is not showing correctly on screen.

Support needs to know exactly which fields are missing before they can tell you which situation applies.

Additional Troubleshooting Steps

If data appears missing, you may also want to try resetting the profiles list cache before contacting support:

Close the Styku software and open the folder icon.
Type c:\programdata\stykuV5\archive cache in the search bar.
Locate the file named body_cache_v2.cfg and delete it.
Reopen the software and check whether the missing data has reappeared.

If you need to verify whether a specific scan is present in the system, an administrator can check by navigating to Settings > Customer Profiles and Scan Data (administrator login required) and searching for the relevant profile.

How to Report the Issue

Log in to the Styku Business Portal.
Navigate to the Support section and complete the ticket form to submit a new support ticket.
In your ticket, include:
- The version of Styku Studio you updated to (shown in the app's settings or title bar).
- A clear list of every specific measurement or report field that is no longer visible.
- Whether the missing data affects all member profiles or only certain ones.
- Screenshots of the affected screens, if possible.

What Happens Next

Once support receives your list of missing fields, they will confirm whether the change was intentional or a bug. If it is a bug, they will escalate it to the development team. If it is an intentional change, they can explain where the information now lives or what replaced it.

Styku's target response time is one business day.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the Styku Studio version number after the update, a specific itemized list of measurements or report fields that are no longer visible, whether the issue affects all member profiles or select ones, and screenshots of the affected screens.

Applies to: Styku Studio V5, all Styku scanner models

Related Resources

How to Scan in Styku Studio V5
How do I delete a scan?
How do I reset the profiles list in the Styku software?