Why is my Styku subscription renewal price different from what I was quoted?

If the price in your renewal or subscription notice doesn't match what a Styku sales representative quoted you, don't panic — this is a billing discrepancy that the Styku support team can investigate and correct. Contact support right away with your original quote and the renewal notice, and the team will review the pricing with the sales representative involved.

Why does this happen?

A price mismatch can occur for a few reasons:

• A promotional or negotiated rate quoted by a sales representative was not applied to your account before billing
• Subscription pricing was updated after your quote was issued
• An administrative error during account setup

In most cases, if a Styku sales representative gave you a confirmed price in writing, that quoted price can be honored once the support team verifies it.

What to do if your renewal price doesn't match your quote

1. Locate your original quote. Find any email, written message, or document from your Styku sales representative that shows the price you were promised.
2. Locate the renewal notice. Find the email from Styku that shows the higher price you were billed or notified about.
3. Do not cancel your subscription before speaking to support. Per Styku's Early Cancellation policy, canceling your subscription early means Styku will not refund any prepaid or unused subscription fees, and all unpaid fees through the end of your current Subscription Term become immediately due — so canceling before the discrepancy is resolved may complicate or worsen your situation.
4. Contact Styku support and provide both documents. Submit a ticket through the Styku Business Portal at styku.com/portal. Support responds within one business day.
5. Wait for the team to review your case. Support will confirm the agreed price with the sales representative and correct your billing if the original quote is verified.

What to include in your support request

• Your business name and the email address on your Styku account
• The name of the sales representative who quoted you
• A copy or screenshot of the original quoted price
• A copy or screenshot of the renewal notice showing the different price

What to expect

Once support verifies the original quote with your sales representative, they will adjust your subscription to reflect the correct price. You will receive a confirmation email showing the updated amount and your next billing date.

Note on outstanding balances: Per Styku's Terms of Service, any outstanding account balances must be resolved before Styku can process certain account changes. If your account has an unpaid balance, you may need to settle it using a current, valid Authorized Payment Method before a pricing correction can be fully applied.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name and account email, the name of the Styku sales representative who provided the original quote, a copy of the original quoted price (email or written communication), and a copy of the renewal or billing notice showing the incorrect amount.

Applies to: All Styku configurations — any subscription plan or scanner model.

Related Resources

• Styku Customer Terms of Service — Definitions
• Styku Customer Terms of Service — Early Cancellation
• Styku Customer Terms of Service — Effect of Termination or Expiration