Why is my Styku scanner arriving later than the delivery date I was quoted?

If your Styku scanner is arriving later than the date your sales representative quoted, a shipping delay has occurred after your order was placed. Delivery timelines quoted during the sales process are estimates, and actual ship dates are confirmed by our operations team — sometimes these dates do not match. Contact support right away to get a confirmed estimated ship date for your order.

Why Delays Happen

Shipping timelines quoted at the time of sale are based on expected production and inventory schedules. Per Styku's shipping policy, Styku is not responsible for delays caused by carriers, customs, or other third parties. Delays can occur due to:

• Manufacturing or supply issues that push back production
• Higher-than-expected order volume
• Logistics or warehouse scheduling changes
• Carrier or customs delays outside of Styku's control

These factors can cause your actual ship date to differ from what your sales rep communicated.

What You Should Do

1. Check the Styku Business Portal for any shipping status updates on your order. Log in at styku.com/portal.
2. Submit a support ticket if the portal does not show a clear, updated ship date. Support will contact the warehouse team to get you a confirmed estimated ship date.
3. Reply to any open email thread with your sales rep or support contact, referencing your order, so the right team can coordinate on your behalf.
4. Wait for a confirmed date from the support team. A confirmed date comes from operations, not from the original sales estimate.

Important: Risk of Loss During Shipping

Per Styku's shipping policy, risk of loss or damage transfers to the buyer once the unit is delivered to the carrier. If your unit arrives damaged, you are responsible for filing any damage claims directly with the carrier. Styku is not responsible for carrier damage once the unit has shipped.

If You Want to Cancel Your Order

If a delay has caused significant disruption to your business plans, you may request a cancellation and refund.

• Contact support to formally request a cancellation.
• Once confirmed, your active subscription and hardware installation plan will be stopped.
• Refunds are processed internally within up to 30 days, followed by an additional 5–10 business days for the funds to appear in your account, depending on your bank or card provider.
• A Customer Success Manager will be assigned to your case to handle refund questions directly.

What to Expect from Support

• Support will reach out to the warehouse to get a firm estimated ship date and communicate it to you.
• Your sales rep or account manager may also be looped in to help align on expectations.
• In some cases, Styku may offer extended subscription credits as compensation for significant delays. Any such offer will be communicated directly by the support team.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your order number or business name, the original delivery date you were quoted, the name of your sales representative, and your preferred contact number and availability.

Applies to: All Styku configurations — customers with pending hardware orders.

Related Resources

• Styku Refurbished Unit Sales Terms — Payment, Delivery & Risk of Loss