Why is my Styku order delayed, and when will it ship?

If you placed a Styku order and haven't received it yet, the delay is most likely caused by supply chain disruptions affecting hardware availability. Styku will contact you by email when your estimated ship date changes, and your tracking information will be sent once your order leaves the warehouse.

Why Is My Order Delayed?

Styku scanners include specialized hardware components that are subject to global supply chain constraints. These constraints can make lead times unpredictable and may push your ship date back — sometimes more than once. This affects orders across all customer types and regions.

We understand this is frustrating, especially if you have already planned a business launch or marketing campaign around your expected delivery date.

Note that certain delays — including those caused by acts of war, natural disasters, internet or telecommunications outages, government restrictions, pandemics, or other events outside either party's reasonable control — fall under Styku's force majeure terms. Per Styku's Terms of Service, neither Styku nor the customer is responsible for failures or delays in performance caused by such events, provided both parties make reasonable efforts to minimize impact. Payment obligations remain due regardless of force majeure events.

What Styku Does When Your Order Is Delayed

When a delay is identified, Styku will:

• Send you an email notification with a revised estimated ship date
• Apply a complimentary one-month software subscription credit to your account, so you won't be charged for that month until after your scanner arrives
• In cases of significant or repeated delays, Styku may offer additional goodwill credits — contact support to discuss your situation

How to Check Your Order Status

1. Log in to the Styku Business Portal at styku.com/portal
2. Navigate to your order details
3. Review the current estimated ship date listed on your order

If the portal does not show an updated date, or if you have not received a delay notification email, contact support directly (see below).

When Will I Receive Tracking Information?

Tracking information is sent automatically by email once your order has shipped. You can also find it in the Styku Business Portal. Delivery after shipment is typically a few business days for domestic orders. International orders may take longer and may require customs documentation.

What If My Business Launch Depends on the Scanner?

If you have a firm deadline — such as a business opening, campaign launch, or seasonal promotion — contact Styku support as soon as possible and explain your situation. Support can:

• Escalate your order internally to explore prioritization options
• Share available marketing resources to help you prepare while you wait
• Discuss whether a subscription pause or additional credit is appropriate given the delay

While Styku cannot always guarantee an earlier ship date, sharing your timeline helps the team advocate on your behalf.

What If I Want to Cancel My Order?

If the delay is no longer acceptable for your business needs, you may request a cancellation and refund. Contact Styku support with your order number to start that process. A support representative or manager will confirm next steps.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your order number (format: XXXXXXXX-000X), the date your order was placed, the most recent estimated ship date you received, and a brief description of any business deadlines affected by the delay.

Applies to: All Styku configurations — any hardware model, all regions, all order types

Related Resources

• Styku Customer Terms of Service — Force Majeure