Why hasn't my Styku system updated to Studio V5 yet?

The Studio V5 update is being rolled out gradually — not pushed to every scanner at the same moment. If you received an announcement email but haven't seen an update prompt yet, your system is likely in a queue and will receive it soon. If you have been waiting for more than a few days, contact Styku support and we can push the update to your license manually.

Why your software may show "up to date" on V4

If your software says it is up to date but still shows V4, this is not an error. Styku releases major updates in stages — until your account is included in a rollout batch, your software will correctly report that it is fully up to date even though V5 exists. It simply means V5 has not been made available to your license key yet.

Why the update may not have arrived yet

Staged rollout: Styku releases major updates in waves, not all at once. Some systems update within hours of an announcement; others follow over the next several days.
International locations: Customers outside the US (for example, in the UK or Canada) may receive the update slightly later than US-based customers. The V5 update is available worldwide — the timing may just differ.
Multi-location businesses: If you operate more than one location, each scanner has its own license key. Each license is updated separately, so one location may update before another.

What to expect when the update is ready

You can wait for the update prompt to appear automatically, or download the latest version directly. Note that the update process on average takes about 10–30 minutes to complete, so please make sure you schedule time to complete this.

If updating manually

If the automatic prompt has not appeared and you wish to update now, you can install the latest version manually:

Disconnect your Styku turntable and sensor from the computer before beginning.
Download the latest software from the Styku download link. Hover over the file and choose Download on the right side.
Click the download button on the next page, then click Download anyway if prompted.
Click Open file in the top right of your browser once the download completes.
Click Install on the Styku window that opens.
Click Launch to open the app once installation is complete.
When prompted to log in, use your existing email and password. Do not choose Create Account — there is no need. If you don't remember your password, click Forgot Password to reset it.
Choose your software preferences and complete the administrator setup process, then press Finish.

A note on your existing scan data

Updating to the latest software version will not cause you to lose your scans or customer profiles. Styku stores scan data and customer profile information in two places — on your local computer and on cloud servers. Your previous data may be re-measured to use the latest measurements, but no scans or customer profiles will be deleted.

If your system still hasn't updated after several days

Contact Styku support and ask for the V5 update to be pushed to your license key manually. This is a quick process on our end and is the most common resolution for delayed updates.

Make sure the Styku Studio app is open on the laptop when you contact us, or at the time we confirm the push — the app needs to be running and connected to the internet to receive the update.

Get ready: complete the V5 training course

While you wait, your team can complete the free Styku Studio V5 training course at styku.com/stykustudioedu. Modules 4 through 10 cover the new V5 features specifically — start there if you are already familiar with the basics.

A note on the Styku mobile app

The Styku mobile app (used with the new QR code feature in V5) may not be available in your region's App Store or Google Play Store at the same time as the Studio desktop update. If you scan the QR code and see a message that the app is not available in your region, this is temporary.

In the meantime, you can continue scanning normally. Note that customers can also create their accounts ahead of time by downloading the Styku mobile app and creating their account there; when they come in to scan, they can log in directly to their account using the QR code option in Styku Studio. If the QR code option is not yet available in your region, clients can enter their email address instead.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the location or locations affected, your license key (found in the Styku Business Portal at https://styku.com/portal or on the user guide that came with your scanner), and confirmation that the Styku Studio app is open and the laptop is connected to the internet.

Applies to: Styku Studio V5 rollout, all Styku scanner models and configurations, all regions

Related Resources

How do I update my Styku to the latest version, or download the software?
Will previous scan data be deleted if I update to the new software version?
Can I access my client's profiles from another computer with Styku?
Can I create a profile without doing a scan?