Why has my Styku license expired and how do I renew it?

Your Styku software license is tied to a subscription. When that subscription ends, the license is automatically disabled and the software stops working. To restore access, you need to renew your subscription through the Styku sales team.

Why did my license stop working?

Every Styku scanner requires an active software subscription to operate. When the subscription period ends, or payment is not made, the license is disabled automatically — this is expected behavior, not a technical error.

You may see a message in Styku Studio indicating that your license has expired or is no longer active.

Per Styku's Product-Specific Terms of Service, Styku grants a personal, non-exclusive, non-transferable license to use the software on permitted hardware for the duration of the subscription period. Once that period ends, the license is no longer valid. Note also that license keys must not be shared with any third party, and you must follow the recommended download, activation, and installation procedures for each software product — failure to do so constitutes a breach of the agreement.

How to renew your subscription

Renewing your subscription requires contacting the Styku sales team. Support staff cannot process renewals directly, but they can connect you to the right person.

Log in to the Styku Business Portal at styku.com/portal.
Submit a support ticket using the ticket form.
Let the team know your subscription has lapsed and that you would like to renew.
A Styku sales representative will contact you with renewal pricing and next steps.
Once your renewal is processed, your license will be reactivated and your scanner will be fully operational again.

What happens to my data while my license is expired?

Your scan history and member data are not deleted when a subscription lapses. Once your subscription is renewed and your license is reactivated, you will be able to access all previously recorded scans and member profiles.

Frequently asked questions

Can I use the scanner while my subscription is expired? No. An active subscription is required to run scans. The software will not allow scanning until the license is reactivated.
Will I lose my data if I don't renew right away? No. Your data remains on the Styku servers and will be accessible once you renew.
Can I get a viewing-only license while I decide whether to renew? It is possible to install Styku Studio on a separate Windows computer to view your data using a viewing license key. To request a viewing license key, submit a request via the Styku Business Portal at styku.com/portal. However, per Styku's Terms of Service, all license keys are issued for the duration of an active subscription period and must not be shared with any third party.
Can I view my data on a computer other than the scanning laptop? Yes. You can download the latest Styku Studio software onto another Windows computer, launch the software, log in to your existing Styku account, and input the viewing license key provided by Styku when prompted to activate the device. If you do not have a viewing license key, submit a request through the Business Portal at styku.com/portal.
What are my options? Contact the Styku sales team. They can walk you through current subscription plans and pricing so you can make the best decision for your business.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the license key associated with your scanner (found in the Styku Business Portal or printed in your original user guide), and the exact error message shown in Styku Studio.

Applies to: All Styku configurations — Styku X2L, X2, X2 Pro, and S100; Styku Studio V5

Related Resources

Can I access my client's profiles from another computer with Styku?
Styku Product-Specific Terms of Service — Software License Grant and Restrictions