Why doesn't posture analysis appear in Styku Studio V5 reports?

After updating to Styku Studio V5, posture analysis is no longer shown in reports generated on the desktop app. This is not a plan restriction — the feature still exists, but it has moved. Your clients can now view their posture data in the Styku mobile app on their personal device.

What changed in V5

Styku Studio (desktop): Posture analysis is no longer included in printed or on-screen reports generated from the desktop app.
Styku mobile app: Posture data is fully available here. Clients can view it after logging in to the app on their iOS or Android device.
No upgrade required: This is a change in where the feature lives, not a removal or a paid add-on.

How clients access posture data on the mobile app

Have the client download the Styku app from the Apple App Store or Google Play Store.
Ask the client to create an account using the same email address that was used when they were scanned on the desktop app. This is important — mismatched emails will prevent scan data from syncing.
Once logged in, the client can view their 3D body, biometrics, and posture analysis directly in the app.

If a client's scan data is missing in the app

If a client can't see their scan data in the mobile app, the most common cause is a mismatch between email addresses. Check the following:

The email used to create the client's profile in Styku Studio on the desktop
The email the client used to register the Styku mobile app

Both must match exactly. If they don't match, update one to align with the other and allow time for the data to sync.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the client's email address as entered in Styku Studio, the email address used on the mobile app, the date of the scan, and whether the scan appears completed in Styku Studio on the desktop.

Note on updating to V5

If you have not yet updated to Styku Studio V5, note that the update process takes approximately 10–30 minutes on average. Before beginning, disconnect your Styku turntable and sensor from the computer. If you already have a Styku account, use your existing email and password to log in after installation — do not choose Create Account. You can download the latest version from the Styku software download page.

Will my previous scan data be lost after updating? No. Styku stores scan data and customer profile information both on your local computer and on cloud servers. If you update to the latest software version, your previous data may be re-measured to use the latest measurements, but you will not lose your scans or customer profiles.

Customizing which pages appear in reports

If you want to control which pages are included in scan or progress reports going forward — for example, to remove or add specific sections — you can do so through the Advanced settings in the desktop app:

Open the Styku app, choose View Profiles, and enter your PIN.
Choose the Settings option.
Find and select Reports and Sharing.
Press the Advanced button and log in using your Styku administrator account.
Inside Advanced settings, find Progress Report Pages and Scan Report Pages to add or remove pages from either report type.

Note: changes made here will apply to all reports sent from the software going forward.

Applies to: Styku Studio V5, all Styku scanner models, Styku mobile app (iOS and Android)

Related Resources

How do I update my Styku to the latest version, or download the software?
Will previous scan data be deleted if I update to the new software version?
Can I choose what scan/progress report pages are sent to customer after a scan?
How can I create and share Styku scan information and reports?