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Why does the V5 turntable keep spinning and not stop after a scan?

Why does the V5 turntable keep spinning and not stop after a scan?

After a software update, the V5 turntable may lose its communication with the Styku Studio software and fail to stop at the end of a scan. Resetting the turntable's connections and making sure Windows is fully up to date usually resolves this. Follow the steps below before your next client session.

Step 1: Disconnect the turntable

  1. Unplug the power cable from the turntable.
  2. Unplug the USB cable from the turntable.
  3. Wait 30 seconds.

Step 2: Update Windows on your scanning computer

Outdated Windows drivers can interfere with turntable control after a Styku software update.

  1. Click the Start menu on the Styku laptop.
  2. Open Settings (the gear icon).
  3. Click Windows Update.
  4. Click Check for updates and install anything available.
  5. Restart the computer when prompted.

Step 3: Reconnect the turntable

  1. Plug the power cable back into the turntable.
  2. Plug the USB cable back into the turntable.
  3. Wait for the computer to recognize the turntable (about 15–30 seconds).

Step 4: Test turntable control manually

Before running a full test scan, you can confirm the turntable responds correctly by testing it manually from the Tools menu:

  1. Log in as an administrator and press the Tools button in the software.
  2. Press the Start/Stop button next to the Start/Stop Turntable option to start the turntable rotating.
  3. When the turntable is in position, press the Start/Stop button again to confirm it stops as expected.

Step 5: Test a scan

Run a test scan on yourself or a staff member before seeing the next client. Confirm that the turntable stops automatically at the end of the capture.

If the turntable still does not stop

If the problem continues after following these steps, there may be an underlying hardware or cable issue that requires hands-on investigation. Do not run client scans until the issue is resolved, as clients can be left spinning unexpectedly on the platform.

Contact Styku support via the business portal at https://www.styku.com/portal to schedule a troubleshooting session.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the exact error messages shown in Styku Studio, how often the issue occurs (every scan or intermittently), whether the turntable stops when tested manually via the Tools menu outside of a full client scan, and confirmation that Windows updates have been fully installed and the computer restarted.

Applies to: Styku X2 Pro and S100 scanners with V5 Turntable, Styku Studio V5.

Related Resources

  • How can I rotate the turntable to point at the scanning tower without starting a scan?