Why does the Styku mobile app say my phone number is already in use?

When you try to register for the Styku mobile app, the app checks whether your phone number is already tied to an account in the system. If it is — even from a previous or unrelated account — the app blocks you from completing setup.

Why this happens

• You may have been scanned at a facility before and a guest account was automatically created using your phone number.
• A previous personal account may already exist in the system with your number attached.
• Someone else may have entered your number by mistake during an earlier registration.

What to do

1. Log in using the email and phone number you used when you originally set up your mobile app account. Open the Styku mobile app and sign in with those credentials rather than trying to create a new account.
2. Access your profile settings. Once logged in, tap your initials in the upper right-hand corner of the dashboard.
3. Select Profile Information, then select Change Phone Number.
4. Follow the steps to update and verify your phone number. Once completed, your phone number will be correctly associated with this account.

If you need further assistance

If you are unable to log in or the steps above do not resolve the issue, contact Styku support using the support contact form. Provide your phone number, your preferred email address, and any email address you believe may be linked to the conflicting account. Support can assist with merging accounts or updating account details so your phone number is associated with the correct account.

If this resolves your issue, no further action is needed.

Applies to: Styku mobile app (iOS and Android), all Styku configurations

Related Resources

• Styku Mobile App Frequently Asked Questions