Why does the HealthPass screen appear unexpectedly during client login in Styku Studio?

If your location is not enrolled in HealthPass but the HealthPass screen appears after you enter a client's email address, this is a known bug in Styku Studio. You can bypass it immediately using the Continue with Admin button so your scans can continue without interruption.

Why this happens

This is an unexpected behavior in Styku Studio. The HealthPass screen is incorrectly appearing for some locations that have not signed up for the HealthPass feature. The development team is actively investigating the root cause using application logs from affected locations.

How to bypass the HealthPass screen

1. Enter the client's email address as you normally would to start a scan. In Studio, the client (the person being scanned, not the scanner administrator) needs to log in to their scan profile prior to scanning — this applies to both the QR code and email login methods.
2. When the HealthPass screen appears, do not fill in any HealthPass information.
3. Select the Continue with Admin button on the screen.
4. You will be returned to the normal scan workflow and can proceed with the scan as usual.

Continuing the scan after bypassing

Once you have bypassed the HealthPass screen, the standard scan flow resumes:

• The system checks the sensor and turntable.
• The client confirms proper scan attire.
• The client steps onto the turntable for weight capture. If weight is not detected, it can be entered manually.
• The client assumes the A-pose and aligns until the pose frames turn green.
• The scan begins — the client should remain still while spinning.
• After processing, the client reviews the scan and selects Accept or Scan Again. Note: Scan Again deletes the scan and restarts the process. If predicted measurements are shown, a rescan is recommended unless the scan looks acceptable.

What happens next

This workaround lets you complete scans right away. The underlying cause needs to be investigated using logs from your Styku application. Styku Support may reach out to schedule a brief remote session to retrieve those log files from your scanner laptop. This helps the development team identify and permanently fix the issue.

What this is not

• This is not a sign that your location has been enrolled in HealthPass.
• This is not caused by anything you or your staff did.
• No client data is affected by this screen appearing.

If this resolves your issue, no further action is needed.

If the problem persists, submit a ticket via the Styku Business Portal at styku.com/portal and include: your location name, the Styku Studio version number (visible in the app settings), the email address of a client who triggered the screen, and confirmation of whether the Continue with Admin button successfully bypassed the prompt.

Applies to: Styku Studio, all Styku scanner hardware configurations.