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Why does Styku Studio look like a fresh install after a software update, and how do I get back in?

Why does Styku Studio look like a fresh install after a software update, and how do I get back in?

After a software update, Styku Studio may ask you to sign in again or appear to restart from the beginning. This does not mean your data was lost or that you did something wrong during the update. You simply need to sign back in to Styku Studio using your existing account credentials.

Why This Happens

A software update can clear the saved login session on your computer. The app has to confirm your identity again before it lets you in. Your scan data and member profiles are stored in the cloud and are not affected.

The Most Common Mistake: Opening the Wrong App

After an update, a new shortcut called Getting Started V5 may appear on your desktop. This is a setup guide, not the main application. Opening it will take you through a Windows setup process — including a Windows PIN prompt — which can cause confusion.

Do not use Getting Started V5 to start your daily scans.

How to Sign Back In to Styku Studio

  1. Close Getting Started V5 if it is open.
  2. Find the Studio icon on your desktop or taskbar. This is the main Styku application.
  3. Double-click Studio to open it.
  4. When prompted, enter the email address and password linked to your Styku administrator account.
  5. If the app sends a verification code or PIN, check the email inbox for your Styku administrator account — not any other email address.
  6. Enter the verification code and click Confirm (or equivalent button).
  7. You should now see your dashboard with your members and scan history intact.

If You Do Not Know Your Styku Account Email or Password

  • Check your original Styku order confirmation email — your account email is listed there.
  • Log in to the Styku Business Portal at styku.com/portal to review your account details and find your license key.
  • Use the Forgot Password option on the login screen to reset your password.

If Windows Asks for a PIN Before You Can Do Anything

This is a Windows 11 security prompt, separate from Styku. It is asking for the PIN you use to log in to the laptop itself.

  • Enter the PIN you normally use to unlock the computer.
  • If you do not remember it, click I forgot my PIN on the Windows login screen and follow the steps to reset it using your Microsoft account.
  • Once Windows is unlocked, follow the steps above to open Studio.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: a screenshot of the exact screen where you are stuck, the email address associated with your Styku administrator account, and whether the issue appears in the Studio app or in the Getting Started V5 guide.

Applies to: Styku Studio V5, all Styku scanner models, Windows 11