Why does my Styku scanner require an active subscription to operate?

An active Styku subscription is required to use your scanner. It covers your software license, warranty protection, and access to technical support. If your subscription has lapsed — even if your scanner has been working in the meantime — you will need to renew before Styku can assist with hardware or software issues.

What the subscription covers

Software license — your scanner must have a valid license to run Styku Studio and sync scan data to Styku's cloud-based servers
Warranty coverage — hardware issues are only eligible for replacement or support while a subscription is active
Technical support — the Styku support team can assist with troubleshooting and installations for active subscribers

Styku's Equipment — including Styku 3D Body Scanners — is designed to work in conjunction with Styku's Services, which allow you to capture, store, and retrieve scan data across web, desktop, and mobile platforms. Both components depend on a valid, active subscription.

Why you may be receiving a renewal notice now

Some scanners were delivered with a deferral period before billing began, or subscriptions may have lapsed without immediately affecting scanner operation. If your scanner has been running without an active subscription, it does not mean the subscription was optional — it means the lapse had not yet caused a visible problem. Licensing and warranty coverage were not active during that time.

Per Styku's Acceptable Use Policy, all customers are responsible for remaining in compliance with applicable terms at all times, including maintaining an active subscription where required.

What happens when a subscription expires

Your scanner loses active warranty coverage
Styku support cannot process hardware replacement requests
Your software license may become invalid, preventing scanning

How to reactivate your subscription

Log in to the Styku Business Portal at styku.com
Locate your subscription and payment details
If you need an invoice sent to you directly, contact the support team and provide the email address(es) you want it sent to
Once payment is confirmed using an Authorized Payment Method (a current, valid payment method accepted by Styku), your license and warranty coverage will be reinstated

If your computer needs to be replaced

If your Styku laptop has been damaged or is no longer functioning, support can help you move the software to a compatible Windows computer after your subscription is reactivated. The replacement computer must meet these minimum requirements:

Operating system: Windows 11 (Windows only — macOS and iPad are not supported)
Processor: Intel i5 or equivalent, or better
RAM: 8 GB or more
Storage: 256 GB SSD or larger
Display: Touch screen

Once you have a compatible device, contact support to schedule a remote installation session.

Important notes

Styku Studio runs on Windows only — it is not compatible with Apple MacOS or iPadOS
All support is provided remotely — on-site visits are not available
A license key can only be active on one computer at a time; moving to a new device requires deactivation of the old one first

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the email address associated with your Styku account, your scanner's license key (found in the Styku Business Portal or on the user guide included with your original shipment), and a description of any hardware or software issues you are experiencing.

Applies to: All Styku configurations; Styku Studio V5; Styku X2L, X2, X2 Pro, and S100 scanners

Related Resources

Styku Customer Terms of Service — Products & Services Description
Styku Customer Terms of Service — Definitions
Styku Acceptable Use Policy — Overview and Applicability