Why didn't I receive my scan report email after my gym sent it?

If your gym sent your Styku scan report but you never received it, the email address on your gym profile is the most likely cause. Ask your gym to confirm or update the email address they have on file for you, then request that they resend the report.

Why This Happens

Your scan report is emailed to the address your gym entered when they set up your profile in their Styku system. If that address has a typo, belongs to an old account, or is one that filters out automated emails, the report won't reach you.

Common reasons the email doesn't arrive:

• The gym recorded an incorrect or outdated email address for you
• The email landed in your Spam or Junk folder
• Your email provider blocked the automated message

Steps to Try First

1. Check your Spam, Junk, or Promotions folder for an email from Styku.
2. Contact your gym and ask them to confirm the email address they have on file for you.
3. If the address is wrong, ask your gym to update it and resend the report.
4. If possible, try a different email address (for example, a Gmail account) to see if the issue is specific to your current inbox.

If the Email Still Doesn't Arrive

Your gym can contact Styku support on your behalf to investigate whether the report email triggered correctly on their system. Styku support can look into the issue and work with the gym to get your report to you.

• Gym owners and managers can submit a support ticket through the Styku Business Portal at styku.com/portal

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the name and location of the gym where you were scanned, the date of your scan session, the email address the gym has on file for you, and confirmation of whether the email appeared in your spam or junk folder.

Applies to: All Styku configurations — end users (people who have been scanned at a Styku-enabled gym or wellness center)