Why did my staff member receive a blank or poorly designed Styku Academy training certificate?

Training certificates from Styku Academy occasionally arrive with a blank name field due to a system error, or recipients may have feedback about the certificate's appearance. If the name is missing, Styku support can correct the contact information and resend the certificate. If you have feedback about the certificate design, support will pass your comments to the Styku team for review.

If the certificate is blank (name is missing)

This happens when the staff member's name or email address is not correctly recorded in the Styku Academy system. Support can fix this and resend the certificate.

To get it corrected quickly, contact Styku support and include:

1. The staff member's full name as it should appear on the certificate
2. The staff member's email address where the certificate should be sent
3. The name of the course they completed

Support will update their contact information on the back end and resend the certificate to the correct email address.

Note: Retaking the course will not automatically trigger a new certificate email. Please contact support directly instead of asking the staff member to redo the training.

If the certificate design looks unprofessional

If you feel the certificate does not meet the professional standard expected for your business, Styku wants to hear that feedback. Support will escalate your comments directly to the Styku management team for review and consideration.

To share feedback:

1. Describe specifically what you feel should be improved (for example: layout, font, logo placement, overall appearance)
2. Submit that feedback through any support channel below

There is no immediate redesign to offer, but your input helps shape future updates.

How to contact support

• Styku Business Portal: Log in and complete the support ticket form — this is the fastest way to reach the team
• Email: Send your request to support@styku.com and a ticket will be created automatically
• Response time target: 1 business day

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the staff member's full name, the email address the certificate was sent to, the name of the Styku Academy course completed, and a copy or screenshot of the certificate received.

Applies to: All Styku configurations — Styku Academy training certificates, all scanner models and subscription types.