Why did I receive a "Subscription Required" email if I already have an active subscription?

If you received an email from Styku with the subject "Important Update: Styku Subscription Required" but you already have an active subscription or a deferred start date, you can disregard that message. It was sent in error and does not reflect the actual status of your account. Your scanner access will not be interrupted.

What happened

Styku sent a mass email blast urging customers to set up a subscription by a specific deadline. The email was sent broadly and reached many customers whose accounts were already in good standing — including customers with:

• An active monthly or annual subscription already billing
• A deferred subscription start date (subscription included with purchase, billing not yet started)
• A multi-year subscription purchased upfront (e.g., 3-year or 5-year term)
• A lifetime subscription or extended subscription credit from a trade-in or special agreement

In all of these cases, no action is required on your part.

How to confirm your subscription status

If you want to verify that your account is in good standing, you can check directly in the Styku Business Portal.

1. Go to styku.com/portal and log in.
2. Navigate to the Account Management section.
3. Look for Your order and subscription details and click View more.
4. Use the Billing details button to see your payment method and payment history.

If your subscription has a future start date, it may not appear in the portal until billing begins. This is expected — it does not mean your subscription is missing.

Per Styku's Terms of Service, your Subscription Term covers both your initial committed period and any subsequent renewal periods as specified on your Order Form. If you are uncertain which term applies to your account, refer to the Order Form you received at the time of purchase.

If your license was incorrectly revoked

A small number of customers whose subscriptions were in good standing later received a follow-up notice that their license had been revoked. If this happened to you:

• This was also sent in error.
• Contact Styku support immediately so we can restore your license.
• Your subscription status and start date will be confirmed and your access reinstated.

What a deferred subscription means

When you purchase a Styku scanner, your software subscription may include a deferral period — a window of time before billing begins. During this period, your license is fully active and your scanner works normally. You will not be charged until your subscription start date arrives. The original notification email did not account for these deferred accounts, which is why some customers with future start dates received it.

Important note on early cancellation

If, after reviewing your account, you decide you do wish to cancel your subscription rather than continue it, please be aware that per Styku's Terms of Service, early cancellation does not entitle you to a refund of any prepaid or unused subscription fees, and all unpaid fees through the end of your current term remain due immediately upon cancellation. See the Non-Renewal Notice section of Styku's Terms of Service for the cancellation process.

If this resolves your issue

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the email address associated with your Styku account, your subscription start date if known, and a description of any license errors or disruptions you are experiencing (including any revocation notices received).

Applies to: All Styku configurations — any customer who received the "Important Update: Styku Subscription Required" email blast sent in early April 2026.

Related Resources

• Styku Customer Terms of Service — Definitions
• Styku Customer Terms of Service — Early Cancellation
• Styku Customer Terms of Service — Effect of Termination or Expiration