Why did I receive a "license revoked" or "subscription required" email when my subscription is active?

If you received an email saying your Styku license has been revoked or that a subscription is required, you can disregard it. This was a system error — if your subscription is active, your license has not been affected. We apologize for the alarm this may have caused.

What happened

A notification error caused some customers with active subscriptions to receive emails incorrectly stating that their license was revoked or that a subscription was required. These emails were sent in error. Your account, subscription status, and scanning license are not impacted.

As a reminder, per Styku's software license terms, your license agreement remains effective from the time of software activation through the end of your subscription period. A license is only terminated early if you fail to comply with the terms of the agreement — not due to a notification system error. Receiving one of these erroneous emails does not constitute a breach or termination of your agreement.

What this means for new Styku customers

If you recently purchased a Styku scanner, your subscription includes a deferred start period — your billing does not begin until after a set number of days following delivery of your scanner. During this deferral period, your scanning license is active and you can use your scanner normally. Receiving one of these error emails does not change that.

How to verify your account status

If you want to confirm that everything is in order on your account, you can check your subscription and license status in the Styku Business Portal:

1. Go to styku.com/portal and log in.
2. Review your subscription status and license key details.
3. If both show as active, your scanner is ready to use — no action is needed.

Note: Per Styku's software license terms, your License Key is unique to your account and should not be shared with any third party. If you notice any unexpected changes to your license key status, contact support immediately.

If your scanner is not working

In rare cases, the license may need to be reactivated. If your Styku Studio software is showing a subscription or licensing error and you cannot perform scans, contact support right away so we can reactivate your license promptly.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name and location, the email address associated with your Styku account, a screenshot of any error message shown in Styku Studio, and confirmation of whether the scanner was recently delivered or has been in use for some time.

Applies to: All Styku configurations — Styku Studio V5, all scanner models.

Related Resources

• Styku Product-Specific Terms of Service — Software License Grant and Restrictions
• Styku Product-Specific Terms of Service — Software Termination and Refund Eligibility