Why did I only find out about my Styku shipping delay a few days before my expected delivery date?

We sincerely apologize if you only learned about a delay to your Styku order shortly before your original expected delivery date. This falls short of the communication standard you deserve, especially when you have made business plans around your scanner's arrival. If you have received a delay notification and want to understand your options, contact our support team right away.

Why does this happen?

Styku scanner orders can be affected by supply chain disruptions that impact production and fulfillment timelines. When these disruptions occur, there can be a gap between when the issue becomes known internally and when customers are notified. We recognize that late notice of a delay — particularly a significant one — makes it much harder to adjust your business plans. This is not the experience we want to provide, and we are actively working to improve how and when we communicate order status changes.

Per Styku's sales terms, shipping timelines may vary based on location and carrier, and Styku is not responsible for delays caused by carriers, customs, or other third parties. If your delay originates with the carrier rather than with Styku directly, this policy applies and any claims related to carrier damage would need to be filed with the carrier.

What you should do if you have received a late delay notice

1. Check your updated estimated ship date. The delay notification email you received will include a revised estimated shipping date. Note that this date may be an estimate and is subject to change.
2. Assess the impact on your business. If the new delivery date conflicts with client appointments, a business opening, or other commitments you have made, document those details. This information will help our team when working toward a resolution.
3. Contact Styku Support. Reach out as soon as possible so we can look into your specific order, provide the most current status, and discuss what we can do to help.
4. Ask about compensation. In cases where a delay has caused a significant impact, Styku may offer a period of complimentary software subscription as a gesture of goodwill. Raise this with the support agent handling your case.

How to contact support

• Preferred method: Log in to the Styku Business Portal at styku.com/portal and submit a support ticket using the ticket form.
• Aim to respond within 1 business day.

What Styku is doing about this

We acknowledge that receiving late notice of a significant delay is a serious failure in communication. When tickets like yours are raised, our management team reviews the notification timing and works to ensure you receive more proactive updates going forward. Your feedback directly informs how we improve this process.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your order number, the date you placed your order, the original estimated delivery date you were given, the date you received the delay notification, and a summary of any business impact the delay has caused.

Applies to: All Styku configurations — any customer with a pending scanner order affected by a shipping delay.

Related Resources

• Styku Refurbished Unit Sales Terms — Payment, Delivery & Risk of Loss