Why can't I log into Styku Studio admin after a software update?

After updating Styku Studio, the admin login process may work differently than in previous versions. You must first select View Profiles from the home screen before the PIN field becomes available. If the keyboard isn't appearing or the text box won't populate, follow the steps below.

How to Log In as Admin After a Software Update

1. Open Styku Studio on your scanner laptop or Windows computer.
2. From the home screen, tap or click View Profiles.
3. Enter your PIN when prompted.
4. To access admin-level settings (such as Reports and Sharing or Advanced options), select the Settings option and press the Advanced button, then log in using your Styku administrator account credentials.

Important: The Business Portal and Styku Studio Are Separate

Your Styku Business Portal login at https://styku.com/portal (the website you use for training, billing, and license key requests) is a separate account from your Styku Studio administrator account on the desktop app. Credentials from one do not work in the other. Make sure you are using the credentials associated with your Styku Studio administrator account.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your Styku Studio software version number, a description of what you see when you tap the login text box (e.g., no keyboard appears, error message shown, field is greyed out), the device type you are using (laptop or tablet), and whether a full reinstall has already been attempted.

Applies to: Styku Studio, all Styku scanner models with Windows-based computers

Related Resources

• Why can't I log in to Styku Studio or complete the password reset?
• How do I transfer or update the Styku administrator account to a new staff member?