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Why can't I log in to the Styku Business Portal?

Why can't I log in to the Styku Business Portal?

If you can't log in to the Styku Business Portal, the most common cause is a browser cache or cookie conflict. Clearing your browser's cache and cookies takes less than two minutes and resolves the issue for most users.

Step 1: Clear Your Browser Cache and Cookies

The steps below cover the most common browsers. Follow the instructions for whichever browser you use.

Google Chrome

  1. Click the three-dot menu in the top-right corner of your browser window.
  2. Select Settings.
  3. Click Privacy and security, then click Clear browsing data.
  4. Check the boxes for Cookies and other site data and Cached images and files.
  5. Click Clear data.

Microsoft Edge

  1. Click the three-dot menu in the top-right corner.
  2. Select Settings.
  3. Click Privacy, search, and services.
  4. Under Clear browsing data, click Choose what to clear.
  5. Check Cookies and other site data and Cached images and files.
  6. Click Clear now.

Mozilla Firefox

  1. Click the three-line menu in the top-right corner.
  2. Select Settings.
  3. Click Privacy & Security.
  4. Under Cookies and Site Data, click Clear Data.
  5. Check both boxes and click Clear.

Step 2: Try Logging In Again

  1. Close and reopen your browser.
  2. Go to styku.com/portal.
  3. Enter your email address and password, then click Log in.

Step 3: Check Your Internet Connection

The Styku Business Portal requires an active internet connection. Make sure your device is connected to the internet before trying to log in.

Other Things to Try

  • Try a different browser — If clearing the cache doesn't help, open the portal in a different browser (for example, try Chrome if you were using Edge).
  • Check your credentials — Make sure you are using the correct email address and password. Use the Forgot password link on the login page if you're unsure. Note: if you also use the Styku Studio software, the same email and password apply — do not create a new account if one already exists.
  • Disable browser extensions — Ad blockers or privacy extensions can sometimes interfere with login pages. Try disabling them temporarily.
  • Request a viewing license or other account actions — If you need to request a viewing license key or submit other account-related requests, you can do so by logging in to the Business Portal at styku.com/portal once access is restored.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the browser name and version you are using, a description of the exact error message or behavior you see when trying to log in, and whether the issue occurs in more than one browser.

Applies to: Styku Business Portal — all Styku configurations

Related Resources

  • How do I reset my Styku Business Portal password or get a login link?
  • Can I access my client's profiles from another computer with Styku?