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Why can't I calibrate the weight scale or start a scan after a Styku software update?

Why can't I calibrate the weight scale or start a scan after a Styku software update?

After a software update, the Styku system sometimes loses its connection to the turntable, which prevents weight calibration and scanning from working. The steps below will help you restore the connection and get back to scanning.

Step 1: Restart Everything

A full restart clears connection issues that updates can sometimes cause.

  1. Close the Styku Studio software on the laptop.
  2. Unplug the turntable's USB cable from the turntable.
  3. Unplug the turntable's power cord from the turntable.
  4. Count to 60.
  5. Plug the power cord back into the turntable first.
  6. Then reconnect the USB cable to the turntable.
  7. Open Styku Studio and try the weight calibration again.

Step 2: Check All Cable Connections

A loose cable is one of the most common causes of turntable and scan failures.

  • Make sure the turntable's USB cable is firmly seated — remove and re-insert it if unsure.
  • Make sure the camera tower's USB cable is also firmly connected to the laptop.
  • Avoid using USB hubs or extension cables. Connect both devices directly to the laptop's built-in USB ports.

Step 3: Run Troubleshooting and Recalibrate the Weight Scale

Once connections are confirmed, run the built-in troubleshooting check and then recalibrate the scale before starting a scan.

  1. Open Styku Studio and go to the administrator view by pressing the View Profiles button and entering your PIN code.
  2. Press the Troubleshooting option and allow it to run to confirm everything is connected.
  3. Go back to the admin view and press the Tools button, then select Calibrate Weight Scale.
  4. Make sure the turntable is on a hard, flat surface — not carpet — and that nothing is on the turntable.
  5. Enter the weight of the person who will be standing on the turntable and press Save and Continue.
  6. Have the person step onto the turntable when prompted to complete the calibration adjustment.
  7. When calibration is complete, attempt to start a scan.

Step 4: Confirm the Software Update Completed Successfully

An interrupted update can leave the software in a broken state.

  1. Open Styku Studio.
  2. Check the current software version displayed in the app.
  3. If the software appears stuck, frozen, or shows an older version, close the app and reopen it.
  4. If the app does not open correctly, restart the laptop and try again.

Step 5: Check for the "Scanner Not Detected" Message

If Styku Studio shows an error that the turntable or camera is not detected:

  • Try a different USB port on the laptop.
  • Check Windows Device Manager to confirm the turntable is recognized by the computer (it will appear as a USB device). If it has a yellow warning icon, the USB driver may need to be reinstalled — contact support for help with this step.

If this resolves your issue, no further action is needed.

If the problem persists, contact support by filling out a ticket in the Styku Business Portal at https://www.styku.com/portal. Include: your scanner model, the version of Styku Studio displayed in the app, a description of exactly where the process gets stuck (weight calibration screen, scan initiation, or other), any error messages shown on screen, and whether the turntable light or display shows any signs of power.

Applies to: Styku Studio, all Styku scanner models with a V3/V4 turntable

Related Resources

  • My Styku is not weighing correctly.