Why aren't my clients receiving their scan report emails?

If clients aren't receiving their scan report emails, there are two likely causes: the Auto-Send Summary Report feature is turned off in Styku Studio, or the client's email address is missing or entered incorrectly in their profile. Both are easy to check and fix in just a few steps.

Step 1: Enable Auto-Send Summary Report in Styku Studio

1. Open Styku Studio on your scanner laptop.
2. Go to Settings.
3. Select Reports and Sharing.
4. Find the Auto-Send Summary Report toggle and make sure it is turned on (green).
5. Save any changes if prompted.

Step 2: Verify the Client's Email Address

1. In Styku Studio, open the client's profile.
2. Check that an email address is entered and that it is spelled correctly.
3. If the email is missing or wrong, update it and save the profile.
4. Re-send the report manually if needed to confirm the fix is working.

Note: If your clients scan themselves using the kiosk without the mobile app, they log in with their email address directly on the kiosk screen. As soon as a scan is complete, Styku automatically sends their full 3D report to the email address used at login. If a client did not receive this automated email, confirm the address they entered at the kiosk was correct and ask them to check their spam or junk folder.

Step 3: Check the Client's Spam or Junk Folder

If the toggle is on and the email address is correct but reports are still not arriving, ask the client to check their spam or junk folder. Styku report emails can occasionally be filtered by email security tools. The client can mark Styku emails as safe to prevent this in the future.

Other Things to Check

• Internet connection: Styku Studio requires an active internet connection to send report emails. Confirm your scanner laptop is connected to the internet.
• Firewall or network restrictions: Some business networks block outgoing emails. If you are on a managed or restricted network, check with your IT contact to ensure Styku emails are not being blocked.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the client's name, whether the Auto-Send toggle was on or off when you checked, the email address on file for the client, whether the email is missing from the spam folder as well, and your current version of Styku Studio (visible in the app's settings or about screen).

Applies to: Styku Studio V5, all Styku scanner configurations.

Related Resources

• How to Scan and Create an Account Without the Mobile App