Why are progress comparison features unavailable or not working after a Styku Studio V5 update?

After updating to Styku Studio V5, the way clients are identified before a scan has changed. This new step is required for progress tracking and comparison features to work correctly. If you skip or misuse this step, scans may not link to the right client profile — which makes comparison features appear broken or unavailable.

What changed in Styku Studio V5

In previous versions, you could tap Start Scan and then select or create a client profile afterward. This sometimes caused scans to save under the wrong profile, breaking progress history.

In V5, clients must identify themselves before the scan begins. There are two ways to do this:

Option 1: QR Code (recommended)

1. The client downloads the Styku mobile app from the Apple App Store or Google Play Store.
2. The client creates an account in the app.
3. At the scanner, the client uses their phone camera to scan the QR code displayed on screen.
4. The client follows the on-screen instructions to complete the scan.
5. Results appear automatically in their mobile app when processing is complete.

Option 2: Email

1. At the scanner, select the Email option on the pre-scan screen.
2. If the client already has a profile, select it from the list.
3. If the client is new, you will be prompted to create a profile for them.
4. Proceed with the scan as usual.

Why this matters for progress comparison

Progress comparison only works when scans are consistently saved to the same client profile. If your team has been entering a shared office email address or skipping the profile step, scans will not link correctly — and the comparison view will appear empty or inaccessible for that client.

Going forward, make sure every scan starts with the correct client profile selected, using either the QR code or email method above.

Recommended next step: V5 training

Styku has a free training course for Studio V5 available through the Styku Business Portal. We recommend all staff who run scans complete this course before their next session.

• Log in to the Styku Business Portal at styku.com
• Navigate to the Training section
• Complete the Styku Studio V5 Training Course

If this resolves your issue, no further action is needed.

If the problem persists, contact support through the Styku Business Portal at styku.com/portal and include: your Styku Studio software version number (visible in the app settings), a description of which features are missing or grayed out, and whether the issue affects all client profiles or specific ones.

Applies to: Styku Studio V5, all Styku scanner hardware configurations