Why am I seeing measurement or software bugs after a Styku Studio update, and can I roll back?

If you notice incorrect measurements, wrong dates, or other unexpected behavior after a Styku Studio update, you are likely experiencing a known software bug introduced in that release. Styku's support team can escalate the issue to engineering for a fix, and can roll back your software to the previous stable version as a temporary workaround while the fix is in progress.

What kinds of bugs can appear after an update?

Software updates occasionally introduce issues that were not caught before release. Examples of bugs seen in past updates include:

Incorrect or mismatched measurement values
Dates displaying incorrectly in progress views (such as Aesthetics mode)
Trends showing zero values
Scan stalls during the scanning process
Measurement errors when the unit is set to metric
Measurements not recalculating when a member's gender is changed
Calorie calculator errors

What Styku will do

Styku Support will confirm the bug and escalate it to the senior engineering team.
Engineering will investigate and release a corrected update as quickly as possible.
When a fix is ready, the update is pushed to your license key. You will see an on-screen prompt to install it. Follow the on-screen instructions to complete the update. Note that software updates on average take about 10–30 minutes to complete, so please schedule time accordingly.
Support may request remote access to your Styku computer to apply the update or verify the fix on your behalf.

Can I roll back to the previous version?

Yes. If the bug is seriously affecting your workflow, Styku Support can roll back your software to the last stable version while the fix is being developed.

Before deciding, consider the trade-off:

Rolling back restores stable, accurate measurements right away.
If your members have already used the newer version, switching back may cause a brief period of inconsistency in how their progress data appears. This is temporary and resolves once you update again after the fix is released.
Styku stores scan data and customer profile information in two places — on your local computer and on cloud servers. Whether rolling back or updating, you will not lose your scans or customer profiles, though previous data may be re-measured to use the latest measurements once you update again.
Styku Support will guide you through the rollback process — you do not need to do it yourself.

If you would prefer to wait for the patched update rather than roll back, that is also a valid option. Let your support agent know your preference.

If you need to re-install or manually update the software

If Styku Support directs you to manually install a version, follow these steps:

Disconnect your Styku turntable and sensor from the computer before beginning.
Download the software from the link provided by your support agent (or visit the latest version download page).
Open the downloaded file and click Install on the Styku window that opens.
Once installation is complete, click Launch to open the app.
Log in using your existing email and password. If you do not remember your password, use the Forgot Password option to reset it. Do not choose Create Account — there is no need to create a new one.
Complete any software preference or administrator setup steps, then press Finish.

How to report a bug after an update

Open the Styku Business Portal and submit a support ticket using the ticket form.
In your message, describe exactly what you are seeing — include which screen or mode shows the problem, and which members are affected if possible.
Attach screenshots if you can. This helps engineering reproduce the issue faster.

What to expect for timing

Styku targets a 1 business day response time. Fix timelines depend on the complexity of the bug. Your support agent will keep you updated as engineering works on a resolution. There is no set timeframe that can be guaranteed, but critical bugs affecting measurements are treated as high priority.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your current Styku Studio version number, a description of exactly what is displaying incorrectly (e.g., wrong dates, mismatched measurements, which screen or mode), the names or profiles of affected members, and screenshots of the incorrect behavior if possible.

Applies to: Styku Studio V5, all Styku scanner configurations

Related Resources

How do I update my Styku to the latest version, or download the software?
Will previous scan data be deleted if I update to the new software version?