Why am I not receiving the password reset email for my Styku Business Portal account?

Training and education resources are accessed through your Styku Business Portal account at styku.com/portal — there is no separate Business Portal account. If you request a password reset for your Business Portal account but the email never arrives, your email address may have been flagged as unsubscribed from Styku system emails. This blocks password reset messages from being delivered — often with no error or warning shown. The fix requires Styku support to clear the flag on your account, after which the reset email will come through normally.

Why This Happens

At some point, the email address linked to your Business Portal account was marked as unsubscribed from Styku emails. This can happen if:

An unsubscribe link in a Styku email was clicked (sometimes accidentally)
Your email provider automatically flagged or bounced a previous Styku message
The address was marked as unsubscribed during a bulk email campaign

Once flagged, all Styku system emails to that address are silently blocked — including password reset emails.

What To Try First

Before contacting support, check these common causes:

Check your Spam or Junk folder for an email from Styku.
Make sure you are entering the correct email address on the Forgot Password screen — use the address you registered with. Per Styku's account terms, you are responsible for ensuring that all account information provided is correct, current, and complete.
Wait a few minutes and try the Forgot Password request again. Delivery can occasionally be delayed.

How To Get It Fixed

If the email still does not arrive, the unsubscribe flag needs to be cleared by Styku support. You cannot do this yourself.

Per Styku's Customer Terms of Service, you are responsible for immediately notifying Styku of any issues affecting access to your account, and Styku has the right to disable accounts if Terms are violated. If you believe your account access has been affected by anything beyond the unsubscribe flag, include that context in your support request.

Log in to the Styku Business Portal at styku.com/portal and submit a support ticket. Per Styku's Equipment Customer Support policy, support is provided through your Styku business portal, and Styku may require you to demonstrate that you are current with any and all payment obligations before providing technical support.
In your message, include:
- The email address on your Business Portal account
- A brief description: "I am not receiving password reset emails for my Business Portal account"
Styku support will locate your account, remove the unsubscribe flag, and notify you when it is done.
Once you receive confirmation, go back to the training portal login page and click Forgot Password again.
Check your inbox for the reset email and follow the link to set a new password.

After You Reset Your Password

Once you log in successfully, you do not need to take any further steps. Your training progress and account details will be as you left them.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the email address linked to your Business Portal account, confirmation that support has already cleared the unsubscribe flag, and the date and time you attempted the password reset.

Applies to: Styku Business Portal — all Styku configurations

Related Resources

Why isn't my Styku password reset email arriving?
What account management features are available in the Styku Business Portal?