Why am I being charged twice per month for my Styku subscription?

If you are seeing two Styku subscription charges on your credit card in the same month, a duplicate subscription was likely created on your account by mistake. This is not a normal billing behavior — your subscription should charge once per month. Contact Styku support right away so the team can review your account, confirm the duplicate charges, and issue refunds.

What causes this?

A duplicate charge can occur when a second subscription is accidentally created on your account, separate from your original one. This is a back-end account configuration issue that you cannot fix yourself — it requires Styku's billing team to investigate and correct.

Note: Per Styku's standard software terms, use of a Styku unit requires an active software subscription billed separately. If you recently purchased a refurbished unit, be aware that a new subscription would have been required for that unit in addition to any existing subscription on your account — in some cases this can result in two active subscriptions if not set up correctly.

What to do

1. Check your credit card or bank statements and note every month where you were charged twice. Write down the dates and amounts for each duplicate charge.
2. Contact Styku support using one of the methods below and describe the issue. Include the dates and amounts of every double charge you found.
3. Styku's billing team will review your account, confirm which charges were duplicates, and process refunds to your payment card.
4. Refunds typically appear on your card within a few business days after they are processed.

What to expect from support

• The billing team will audit your full charge history, not just recent months. Review your statements as far back as your subscription start date before contacting support, so nothing is missed.
• Once confirmed, refunds will be applied to the same payment card that was charged.
• The duplicate subscription will be removed so that future billing returns to a single monthly charge.
• If you believe a charge was a duplicate but support identifies it as your original subscription start date or a legitimate charge, the team will explain the reason.

How to contact support

• Styku Business Portal: Log in at styku.com/portal and submit a support ticket through the portal form.

Styku's target response time is one business day.

If this resolves your issue, no further action is needed. If the problem persists, contact support and include: your account name and business name, the dates and dollar amounts of every charge you believe was a duplicate, the card type and last four digits used for billing, and how far back the double charges appear to go.

Applies to: All Styku configurations with an active subscription.

Related Resources

• Styku Refurbished Unit Sales Terms — Software Access & Compatibility