Why am I being charged PEAC Solutions insurance fees before my Styku scanner has shipped?

If your Styku order is delayed and your PEAC Solutions insurance billing date falls before your unit ships, you should not have to pay that charge. Styku will contact PEAC directly to push back the billing date to reflect your actual delivery timeline. Contact Styku support right away so we can intervene before the payment comes due.

Why This Happens

When you finance a Styku scanner through PEAC Solutions, PEAC sets up an insurance billing schedule based on the original expected delivery date. If your shipment is delayed — for example, due to an inventory shortage — that billing schedule may not automatically update. This can result in an insurance invoice arriving before you've received your unit.

PEAC's billing and Styku's shipping are managed separately, so PEAC may direct you to Styku, and Styku needs to contact PEAC on your behalf to correct the schedule.

What to Expect

• Styku contacts PEAC directly. We will reach out to PEAC Solutions to confirm your updated ship date and request that any premature insurance charges be deferred.
• No payment should be due until after delivery. Once Styku and PEAC have aligned, your first insurance payment will be pushed to a date that reflects when you actually received the unit.
• You will receive confirmation. Styku support will notify you once management has confirmed the billing adjustment with PEAC, before any due date.

What You Should Do

1. Contact Styku support as soon as possible — ideally several days before the insurance payment due date. The earlier we know, the more time we have to coordinate with PEAC before anything is due.
2. Have your order number ready. This is printed on your original order confirmation email and appears in your Styku Business Portal account.
3. Do not ignore the PEAC invoice. Even if you believe the charge is incorrect, notify Styku immediately so we can formally intervene. Do not simply skip payment without confirmation from Styku that the charge has been deferred.
4. Check your email for confirmation. Styku will send you a written update once the billing issue has been resolved with PEAC.

Submitting a Support Request

1. Log in to the Styku Business Portal at styku.com/portal.
2. Navigate to Support and complete the ticket form. Include your order number, the PEAC invoice amount, and the payment due date.
3. Alternatively, email support@styku.com with the same details. A support ticket will be created automatically.

Our target response time is one business day. If your payment due date is imminent, note that urgency clearly in your ticket.

A Note on Shipping Delays

If your order has been delayed, Styku support can also confirm your updated estimated ship date. Tracking information will be sent to you once your unit has left our facility.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your Styku order number, the PEAC Solutions invoice showing the charge and due date, the name on your financing agreement, and the email address associated with your Styku Business Portal account.

Applies to: All Styku customers with PEAC Solutions financing whose order shipment has been delayed past a scheduled insurance billing date.