Why am I being charged a subscription fee when I didn't know Styku required one?

If you received a notice saying your Styku scanner now requires a monthly subscription, you are not alone in being caught off guard by this change. Styku has transitioned previously non-subscription licenses to a recurring subscription model, and an active subscription is now required to keep your scanner operational. A Styku support representative can review your account and walk you through your options.

Why is a subscription now required?

Styku has moved to a subscription-based licensing model. This means that even if your scanner was purchased outright in the past with no ongoing fee, an active subscription is now required to continue using the Styku Studio software and all scanning features.

Subscription terms: Contact Styku support for current pricing and details on commitment length and cancellation terms, as these may vary by account
Without an active subscription, your scanner will stop functioning after the deadline stated in your notice

What happens if payment is not received?

Per Styku's Terms of Service, Styku will notify you of any overdue amounts before suspending service. If full payment is not received within 10 days of that notice, Styku may suspend access to some or all services. Importantly, service will not be suspended while you are disputing applicable charges reasonably and in good faith and cooperating diligently to resolve the dispute. If your service is suspended for non-payment, Styku may charge a reactivation fee to reinstate the service.

What should I do next?

Review your notice email for the deadline date — this is the date your scanner will stop working if no subscription is activated.
Log in to the Styku Business Portal to review your account details and available payment options.
Contact Styku support to discuss your situation. A support representative can:
- Review your account history
- Explain the current subscription terms in full, including any commitment period and early cancellation fees
- Help you find the best path forward based on how often you use the scanner

If you are considering discontinuing service

If the subscription cost does not make sense for your business, it is important to contact support before your deadline date. This gives you time to:

Understand any cancellation terms that may apply
Notify your members or clients about the change
Make an informed decision without being rushed

Do not wait until the deadline to reach out — the sooner you contact support, the more options you are likely to have.

How to contact Styku support

Styku Business Portal: Log in and submit a support ticket using the ticket form (preferred method)
Response time: Within 1 business day

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name and location, the email address associated with your Styku account, your scanner's license key (found in the Styku Business Portal or on the user guide that shipped with your scanner), and the deadline date shown in your subscription notice.

Applies to: All Styku configurations with licenses being transitioned to the subscription model

Related Resources

Styku Customer Terms of Service — Suspension for Non-Payment