Which Styku account or password should I reset?

Styku has three separate login surfaces, each with a different account and access method. Resetting the wrong one will not fix your problem. Use this article to identify which one you need.

Quick Reference

You're trying to… | Surface | Account type | How to recover

Perform scans in the studio | **Styku Studio** (desktop app) | Scanner administrator account | Password reset via Studio login screen

Access billing, training, licenses, or submit a support ticket | **Business Portal** (styku.com/portal) | Business account | Password reset at styku.com/welcome

View your own scan results on your phone | **Styku mobile app** | Client account | One-time passcode — no password exists

Styku Studio — The Scanner Software

Who this is for: The business owner, manager, or staff member who operates the scanner.

Styku Studio is the Windows desktop application installed on your scanner laptop. You log in with an email address and password that was set up when your scanner was activated.

When you see this problem:

"I can't log in to start scanning"
"I forgot my Studio password"
"The scanner is asking for my admin credentials and I don't know them"

How to recover:

On the Studio login screen, click Forgot Password.
Enter the administrator email address and follow the reset link in the email.
If the admin email is no longer accessible, contact support through the Business Portal.

See [How do I reset my password to access my Styku account?] for full steps.

Styku Business Portal — styku.com/portal

Who this is for: The account holder or billing contact for your scanner subscription.

The Business Portal at styku.com/portal is a separate website where you manage your subscription, view license keys, access training materials, track orders, and submit support tickets. It is not the same as Styku Studio.

When you see this problem:

"I can't log in to the Business Portal"
"My Business Portal password reset link isn't working"
"I don't know which email address to use for the portal"

How to recover:

Open an Incognito/Private browser window and go to https://www.styku.com/welcome.
Click Log in here, then Forgot Password.
Enter your registered email address and follow the reset link.

See [How do I reset my Styku Business Portal password or get a login link?] for full steps including the "email not on record" error.

Styku Mobile App — Client Scan Viewer

Who this is for: Clients (end users) who were scanned at a Styku facility and want to view their results on their phone.

The Styku mobile app (available on iOS and Android) does not use a password. Instead, it sends a one-time passcode to the email address or phone number associated with the client's account each time they log in. There is no password to reset.

When you see this problem:

"I can't log in to the app to see my scans"
"I forgot my mobile app password"
"The app is asking for my email but nothing happens"

How to recover:

Open the mobile app and enter the email address or phone number used when you were scanned.
Tap Send Code — a one-time passcode will be sent.
If no code arrives, check spam and confirm you're using the correct contact info.

See [How do I log in to the Styku mobile app?] for full troubleshooting steps.

Note: The mobile app account belongs to the client (the person who was scanned), not the business. Businesses cannot reset clients' mobile app access — the client needs to use the email or phone number on file with the scanning facility.

Still unsure which one you need?

Symptom | Likely surface

"I can't scan anyone today" | Styku Studio

"I can't see my subscription or billing" | Business Portal

"I can't see my scan results on my phone" | Mobile app

"I need my license key" | Business Portal

"I need to submit a support ticket" | Business Portal

"My client can't view their scan on their phone" | Mobile app (client's side)

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: which login surface you are trying to access (Studio, Business Portal, or mobile app), the email address you are trying to use, and a description of any error message you see.

Applies to: All Styku customers; Styku Studio V5, Business Portal, Styku mobile app (iOS and Android)

Related Resources

How do I reset my password to access my Styku account?
How do I reset my Styku Business Portal password or get a login link?
How do I log in to the Styku mobile app?