Where is my Styku scanner order, and why hasn't it shipped yet?
Where is my Styku scanner order, and why hasn't it shipped yet?
If your Styku scanner hasn't arrived and you haven't received tracking information, the best next step is to contact the Styku support team directly by email or through the Styku Business Portal. Styku does not have a phone support line, but the support team targets a response within one business day and can provide a shipping update or tracking number once your order has left the warehouse.
Why Orders Can Be Delayed
Styku scanners are built to order. Several factors can push back a ship date:
- Production lead times — New orders typically have a quoted lead time discussed at the time of purchase. Ask your sales contact to confirm the estimated window if you haven't received one.
- Manufacturing or component issues — In rare cases, quality issues require units to be reworked before shipping, which can extend the timeline beyond the original estimate.
- High-volume periods — Holiday seasons and periods of high demand can slow warehouse processing and carrier pickup schedules.
- Carrier delays — Once a unit ships, delivery is typically 3–5 business days, but carrier delays can extend this.
What to Expect When Your Order Ships
Your Styku scanner ships in three separate boxes:
- Camera tower
- Turntable (rotating platform)
- Laptop, setup mat, laptop stand, user guide (which includes your license key), and other accessories
All three boxes should arrive together. When your unit ships, you will receive a tracking number by email. If you don't see it in your inbox, check your spam folder and make sure Styku's emails aren't being filtered.
How to Get an Order Status Update
Styku does not have an inbound phone support line. The fastest ways to reach the support team are:
- Submit a support ticket — Log in to the Styku Business Portal at styku.com/portal and complete the support ticket form.
- Email support directly — Send your inquiry to support@styku.com. This automatically creates a support ticket, and the team will respond within one business day.
When you reach out, include your order or invoice number (for example, a number like POI1BYPV-0001 found on your purchase receipt or confirmation email). This helps the team locate your order immediately.
What Happens After Your Scanner Arrives
Once your unit is delivered, a member of the Styku support team can schedule an onboarding call to walk you through:
- Hardware setup and cable connections
- Activating your license key in Styku Studio
- Running your first scan
- Understanding your scan results and software features
Your software subscription start date is tied to delivery, so you will not be billed for software during any period before your scanner ships.
If this resolves your issue, no further action is needed.
If the problem persists, contact support and include: your order or invoice number, the name and email address on the account, your original estimated ship date (if provided), and any tracking number you may have received.
Applies to: All Styku scanner orders (all hardware models, all configurations).