What should I do if there is a problem with my Styku Health blood test kit or results?
What should I do if there is a problem with my Styku Health blood test kit or results?
Overview
Occasionally, issues can arise with at-home blood test kits—such as a sample that could not be processed, a kit lost in transit, or receiving the wrong test. Styku Health handles all blood test customer support directly.
Common Issues and What to Do
Issue | Action
Lab was unable to process the sample | Contact Styku Health support
Kit was lost in transit | Contact Styku Health support
Received the wrong test kit | Contact Styku Health support
Any other kit or results issue | Contact Styku Health support
How to Get Help
Direct clients to contact Styku Health's dedicated lab support team:
The support team will provide all necessary assistance, including replacement kits where applicable.
Notes for Healthpass Partners
- There is no expectation for Healthpass partners to resolve blood test support issues directly.
- Simply direct affected clients to labs@styku.com and the Styku Health team will handle the rest.
If this resolves your issue, no further action is needed.
If the problem persists, follow up with labs@styku.com and include your kit registration number and a description of the issue.
Applies to: Styku Health at-home blood test kits (all configurations)