What should I do if the charging port on my Styku laptop is damaged or not working?

If your Styku laptop's charging port is damaged or requires wiggling to charge, the device will eventually lose power and stop working. The right next step depends on your warranty or subscription coverage status. Contact Styku support as soon as possible so we can check your coverage and get your scanner back up and running.

What to Expect

• If your device is under warranty or covered by your subscription: Styku will dispatch a replacement laptop.
• If your device is out of warranty: You will need to source a replacement Windows laptop that meets Styku's minimum hardware requirements. Styku also sells replacement laptops directly — contact support for current pricing and availability.

Important: iPads and Mac Computers Will Not Work

Styku Studio software runs on Windows 11 only. iPads, MacBooks, and other Apple devices cannot run Styku Studio and cannot be used as a replacement.

Minimum Requirements for a Replacement Windows Laptop

If you source your own replacement, the laptop must meet these minimum specifications:

• Windows 11 operating system
• Intel Core i5 processor (or equivalent)
• 8 GB RAM
• 256 GB SSD storage
• Touchscreen display

Transferring Your Styku License to a New Laptop

Your Styku license key can only be active on one computer at a time. Before switching devices, your license must be deactivated on the old machine (if it is still accessible). If the old laptop is no longer usable, contact support and we can assist with the transfer.

1. Log in to the Styku Business Portal at styku.com/portal to locate your license key.
2. Contact Styku support to deactivate the license on the old device if needed.
3. Download and install the latest Styku Studio software on the new Windows laptop.
4. Launch the software and log in to your existing Styku account when prompted.
5. Enter your license key when prompted during setup to reactivate.

Note: If you need to install Styku Studio on an additional Windows computer solely for viewing client data (without scanning), a separate viewing license key is required. You can request one through the Styku Business Portal at styku.com/portal.

How to Contact Support

Submit a support ticket through the Styku Business Portal at styku.com/portal, or email support@styku.com. Our team aims to respond within one business day.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name and scanner location, a description of the charging port damage, your scanner model, your license key (found in the Styku Business Portal), and whether the damaged laptop still powers on.

Applies to: Styku X2L (laptop), Styku X2 (tablet), Styku X2 Pro (laptop); Styku Studio V5; Windows 11

Related Resources

• Can I access my client's profiles from another computer with Styku?