What should I do if my Styku scanner won't turn on or is completely non-functional?

If your Styku scanner will not power on or is completely unresponsive, contact Styku support right away. Our team will work to get you back up and running as quickly as possible. If your unit was damaged by water or another physical event, we can also provide a formal written declaration of total loss to support an insurance claim.

Step 1: Check the Basics First

Before contacting support, run through these quick checks:

1. Make sure the turntable power adapter is firmly plugged into the wall outlet and into the turntable.
2. Make sure all USB cables are fully seated — one connects the camera tower to the laptop, and one connects the turntable to the laptop.
3. Make sure the laptop is charged or plugged in, and press the power button.
4. If nothing responds, try a different wall outlet to rule out a power issue.

If any component still will not power on after these checks, move to Step 2.

Step 2: Contact Styku Support Immediately

Do not attempt to open, dry out, or repair any component yourself. Submit a support ticket right away so our team can assess the situation and escalate if needed.

To submit a ticket:

1. Log in to the Styku Business Portal at styku.com/portal.
2. Complete the support ticket form and submit it.
3. Alternatively, use the chat widget on the portal page to reach support directly.

Our target response time is 1 business day. If your situation is urgent — for example, you are mid-challenge or have active clients scheduled — say so clearly in your ticket so support can prioritize your case.

If Your Unit Was Water-Damaged or Physically Destroyed

If your scanner was exposed to water (flooding, burst pipes, leaks) or was otherwise physically destroyed:

• Do not attempt to power it on again. If a unit that was submerged is powered on, it can cause further damage.
• Contact support and explain what happened, including when and how the damage occurred.
• If you have photos of the damage, include them in your ticket. Even post-cleanup photos are helpful.
• Styku support can provide a formal written declaration of total loss for insurance purposes. Request this explicitly in your ticket.
• If you need a replacement unit, your Styku account executive or the sales team can work with you on a replacement purchase once the insurance process is underway.

What to Expect from Support

• For general outages, support will troubleshoot and escalate to get your system operational as quickly as possible.
• For total-loss situations, support will coordinate with management to prepare your insurance documentation. This may take a few business days.
• A replacement purchase can be coordinated in parallel with your insurance claim so you lose as little scanning time as possible. Note that new scanner orders typically take 5–9 weeks from order placement to delivery; if a replacement unit is ordered, you can track its progress through the Order Status section of the Styku Business Portal and use the production period to complete training at styku.com/academy.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: a description of what happened (e.g., water exposure, sudden failure), when the unit last worked, which components are unresponsive (laptop, turntable, camera tower, or all), any error messages or lights you observed, and photos of the unit and any visible damage if applicable.

Applies to: All Styku scanner configurations (Styku X2L, X2, X2 Pro, S100)

Related Resources

• How do I track my Styku scanner order?