What should I do if a support ticket is created from an automated voicemail or out-of-office reply?

Occasionally, a support ticket is created not by a real support request, but by an automated message — such as an after-hours voicemail transcription or an out-of-office email auto-reply. These tickets contain no actual issue and require no technical resolution. Simply close or discard the ticket.

How This Happens

• Styku's support system creates a ticket any time an email is received at the support address. Per Styku's support process, customers and their systems can submit requests through styku.com/support or by emailing the Styku support address.
• If a customer's phone or email system sends an automated reply — such as a voicemail transcription or an out-of-office message — to a Styku support address, the system may generate a ticket from it automatically.
• The resulting ticket has no real issue, no actionable request, and no customer waiting for a response.

How to Identify These Tickets

Look for these signs:

• The ticket subject or body contains a generic greeting, business hours notice, or emergency contact instructions (e.g., "You have reached… Our office is closed…").
• There is no description of a technical problem, question, or request.
• The message reads like a recorded or automated response rather than something a person typed.

What to Do

1. Open the ticket in the support queue.
2. Review the email content to confirm it is an automated message with no actionable request.
3. Close or discard the ticket. No reply to the customer is needed.
4. No escalation, troubleshooting, or follow-up is required.

What Not to Do

• Do not attempt to troubleshoot or respond to the automated message as if it were a real support request.
• Do not leave the ticket open in the queue, as it may be mistakenly picked up and worked by another agent.

If this resolves your issue, no further action is needed. If the problem persists, contact support via the Styku Business Portal at styku.com/portal and include: the ticket ID, the email address or phone number that generated the automated message, and a copy of the message content so the routing issue can be investigated. When submitting a ticket, you will be asked to provide your first and last name, phone number, email address, location address where the scanner is installed, issue category, and a description of the issue. Applies to: All Styku configurations — this is a support queue process issue, not specific to any hardware model or software version.

Related Resources

• How do I get support from Styku?